Rockwell Automation OnSite Service Customer Satisfaction Survey
 

 

1. In order to be entered into the drawing, you must supply us with your Case Number and Contact Information. This information is not required to complete the survey.

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2. Rate Your Overall Rockwell Automation Field Service Experience.

 Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Arrival time of your Field Service Professional
Appropriateness of Field Service Professional skill set
Time taken to resolve issue

3. Assess your Rockwell Automation Customer Care Representative (during dispatch request - if applicable).

 Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Professionalism
Attitude
Communication
Expertise
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4. Assess your Rockwell Automation Field Service Professional.

 Very SatisfiedSatisfiedNeutralDissatisfiedVery Dissatisfied
Professionalism
Attitude
Communication
Expertise
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5. Did the Rockwell Automation Field Service Professional resolve your issue?

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6. How likely are you to use Rockwell Automation Field Service again?

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7. Would you like to discuss your experience with a Rockwell Automation representative?