RWIT Client Survey - Winter 2008

Please take a few minutes to complete this short survey. Your feedback enables us to improve our program.

To complete the survey all questions require a response except for the last one. If you do not complete your survey it will not be submitted to us.

Thank you very much!

1. What is your academic class?

What is your academic class? 07

graduate student

other

2. How many times have you worked with RWIT tutors?

How many times have you worked with RWIT tutors? one visit

2 - 5 visits

6 - 10 visits

11 + visits

3. How did you hear about RWIT?
Select all that apply.

How did you hear about RWIT? Select all that apply. Professor Student RWIT tutor RWIT writing assistant RWIT director RWIT senior staff Undergraduate Advisor Library staff Academic Computing staff Jones Media Center staff	Career Services staff Academic Skills Center staff Class dean RWIT ad in the 'D' RWIT poster RWIT postcard/brochure First-year orientation event Student handbook RWIT website Writing Program website
Other (please specify)

4. Please select the name/s of your tutor/s.

Please select the name/s of your tutor/s. Matt Alkaitis

Eben Bein

Stevie Belchak

Laura Cherkas

Shane Douglas

Kelly Everhart

Victoria Fener

Julian Fung

Joseph Huston

Jessie Maxwell

Leanne Mirandilla

Latif Nasser

Amy Quan

Lucy Randall

Melissa Rudd

Dulce Schultz

Gordon Silvera

Laura Sternick

Carol Szurkowski

Anna Thompson

Hallie Treadway

Ashley Walker

5. How did you request your session, or select the majority of your sessions?

How did you request your session, or select the majority of your sessions? Made an appointment with the tutor that I am evaluating

Made an appointment with no preference for a particular tutor

I was a walk-in client

6. Please estimate the length of time you were with your tutor.

Please estimate the length of time you were with your tutor. 1 - 10 minutes

11 - 20

21 - 30

31 - 45

45 - 60

60+

7. What assignment or task brought you to RWIT?

What assignment or task brought you to RWIT? first-year writing course essay upper-level course essay first-year research paper first-year new media project upper-level new media project cover letter	résumé personal statement creative project grammar question research question media application question
Other (please specify)

8. If an assignment brought you to RWIT, please identify the course. Please give the department and the course number, e.g., History 7, COLT 22, Math 30, WRIT 5.

If an assignment brought you to RWIT, please identify the course. Please give the department and the course number, e.g., History 7, COLT 22, Math 30, WRIT 5.

9. Check all the composing issues that you and the tutor covered in your session.

Check all the composing issues that you and the tutor covered in your session. grammar style mechanics punctuation thesis statement paragraph organization	transitions overall structure finding and using library resources finding and using images résumé layout
Other (please specify)

10. On a scale of 1 to 5, how would you rate your tutor's interpersonal style, i.e., tone and attitude, where 1 = poor and 5 = excellent?

On a scale of 1 to 5, how would you rate your tutor's interpersonal style, i.e., tone and attitude, where 1 = poor and 5 = excellent? 1

11. Did your tutor ask about your goal/s for the session?

Did your tutor ask about your goal/s for the session? Yes

12. On a scale of 1 to 5, how helpful were your tutor's comments and suggestions, where 1 = not at all and 5 = quite a lot?

On a scale of 1 to 5, how helpful were your tutor's comments and suggestions, where 1 = not at all and 5 = quite a lot? 1

13. On a scale of 1 to 5, how would you rate your experience with this tutor, where 1 = poor, 3 = adequate, and 5 = excellent?

On a scale of 1 to 5, how would you rate your experience with this tutor, where 1 = poor, 3 = adequate, and 5 = excellent? 1

14. How much did you learn in your session that you can apply to future assignments?

How much did you learn in your session that you can apply to future assignments? a lot

some

very little

15. For first-time clients: What is the likelihood that you will recommend RWIT to your friends.

For first-time clients: What is the likelihood that you will recommend RWIT to your friends. definitely would

probably

definitely would not

16. For frequent clients: Have you recommended this service to a friend?

For frequent clients: Have you recommended this service to a friend? Yes

17. Please identify one thing that you learned.

Please identify one thing that you learned.

18. Please offer your candid comments and suggestions for this tutor and for the program:

Please offer your candid comments and suggestions for this tutor and for the program:

NOTE: To complete the survey all questions require a response except for the last one. If you do not complete your survey it will not be submitted to us.

Thank you!