Office of Financial Management Information Services Customer Survey
Exit this survey >>
1
. System/Product you are providing feedback on:
AFRS (Agency Financial Reporting System)
ADDS (AFRS Data Distribution System)
AFRS CD-ROM
AR (Accounts Receivable System)
BDS (Budget Development System)
CAMS (Capital Asset Management System)
CAS (Cost Accounting System)
CBS (Capital Budget System)
CRMS (Constituent Relationship Management System)
DataView
DRS (Disbursement Reporting System)
Enterprise Reporting Ad Hoc Tool
Enterprise Reporting Financial Reports
Financial Toolbox
FNS (Fiscal Note System)
iECMS (interim Enterprise Contracts Management System)
iVos (Claims Management)
LegMon (Legislative Monitoring System)
LegTrack (Legislative Tracking System)
PCHEES
PMTS (Performance Measure Tracking System)
Revsum (Revenue Summary Application)
SPS (Salary Projection System)
SWVS (Statewide Vendor Services)
Six Year Outlook Model
TALS (The Allotment System)
TEMS (Travel and Expense Management System)
TMS (Time Management System)
VRS (Version Reporting System)
Winsum (Budgeted Expenditure Summary)
Other (please specify)
System/Product you are providing feedback on:
2
. Type of service contact you are providing feedback on:
Email
Phone
Training
Customer Meeting
Other (please specify)
Type of service contact you are providing feedback on:
3
. How satisfied are you with the OFM Customer Services regarding their:
Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Overall Quality of Service
How satisfied are you with the OFM Customer Services regarding their: Overall Quality of Service Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Knowledge and expertise
Knowledge and expertise Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Efficiency
Efficiency Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Response Time
Response Time Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Professionalism/courteousness
Professionalism/courteousness Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
Understanding of request
Understanding of request Not Satisfied 1
2
3
Somewhat Satisfied 4
5
6
Mostly Satisified 7
8
9
Very Satisfied 10
4
. Did you ultimately get what you wanted or needed?
Did you ultimately get what you wanted or needed?
Yes
No
If no, please tell us more:
5
. Did this experience with the OFM Customer Service Representative leave you feeling like any individual(s) deserve special kudos or thanks for doing something really outstanding?
Did this experience with the OFM Customer Service Representative leave you feeling like any individual(s) deserve special kudos or thanks for doing something really outstanding?
Yes
No
If yes, please tell us who:
6
. Would you say the quality of the service you received was an improvement over the last time you received service?
Would you say the quality of the service you received was an improvement over the last time you received service?
Yes
No
About the same
7
. What would you do to improve our service?
What would you do to improve our service?
8
. Do you have any other comments, issues or suggestions to improve our systems/products?
Do you have any other comments, issues or suggestions to improve our systems/products?
Javascript is required for this site to function, please enable.