Customer Satisfaction Survey (English)
1. Introduction
Dear ACORN Housing Client/Partner:
Your feedback is the most valuable tool we have. Could you take a moment to answer a few questions about our services?
This is a brief survey that will only take a few minutes to complete. This will help us immensely in creating a great customer experience for you.
| | Very Satisfied | Satisfied | Neutral/Not Sure | Dissatisfied | Very Dissastified |
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| a. Our team responded to your phone message within 24 hours | | | | | |
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| b. Our team provided effective and efficient service | | | | | |
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| c. Our team was knowledgeable about all the services presented | | | | | |
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| d. Our team provided a great deal of professionalism | | | | | |
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| e. Our team successfully prepared you for your homebuying/refinancing or foreclosure prevention experience | | | | | |
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| f. Our team provided undivided attention to your needs | | | | | |
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| g. Our team followed-up with you on a regular basis | | | | | |
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| | Yes | No |
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| h. Would you recommend our service to a friend or relative? | | |
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| i. Were you satisfied with ACORN Housing? | | |
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