Client Satisfaction Survey

1. Was the person who scheduled your appointment courteous & helpful?

2. How would you rate the courtesy and professionalism of the staff at the reception desk?

3. Please assess the time it took to be scheduled for an appointment with one of our specialists.

4. Which Specialty Practice did you have your appointment with? Please check all that apply.

5. Please assess the length of your wait in our reception waiting area.

6. How would you rate the professionalism and competence of the technician/assistant?

7. How would you characterize the concern that the technician/assistant showed?

8. Did you feel that the Doctor's examination was thorough?

9. Please rate the clarity of the doctor's explanation of your pet's condition, treatment options & diagnostic options.

10. Please rate the cleanliness of the hospital.

11. Were you pleased with the overall care your pet received?

12. Was there any single individual who made your experience at PVSEC either better or worse?

13. Would you recommend PVSEC to your family & friends?

14. Tell us what we are doing right?

15. Tell us what we can do better?

16. How did you hear about Pittsburgh Veterinary Specialty & Emergency Center?

17. Is our web-site informative & easy to navigate?

18. We would like to address any concerns related to your experience or the care your pet received. Please provide your full name, your pet's name,telephone number,the specialty practice & very brief explanation.