DWS Client Satisfaction Survey

1. Service Characteristics

Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen the bond between our clients.

1. Please rank, your criteria for choosing an organization.

	Most Important	Very Important	Important	Less Important	Not Important
Industry/marketplace knowledge	Please rank, your criteria for choosing an organization. Industry/marketplace knowledge Most Important	Very Important	Important	Less Important	Not Important
Length of time in business	Length of time in business Most Important	Very Important	Important	Less Important	Not Important
Consultative capabilities	Consultative capabilities Most Important	Very Important	Important	Less Important	Not Important
Technology and Tools provided	Technology and Tools provided Most Important	Very Important	Important	Less Important	Not Important
Personal Referral	Personal Referral Most Important	Very Important	Important	Less Important	Not Important
Lowest rate	Lowest rate Most Important	Very Important	Important	Less Important	Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Very Important	Important	Less Important	Not Important
Value-added services	Value-added services Most Important	Very Important	Important	Less Important	Not Important

2. Please rate the following questions.

	Excellent	Above Average	Average	Below Average	Poor	N/A
The quality of our responses to your questions and concerns.	Please rate the following questions. The quality of our responses to your questions and concerns. Excellent	Above Average	Average	Below Average	Poor	N/A
The timeliness of our Representatives' response to your needs.	The timeliness of our Representatives' response to your needs. Excellent	Above Average	Average	Below Average	Poor	N/A
The knowledge level of your Representative.	The knowledge level of your Representative. Excellent	Above Average	Average	Below Average	Poor	N/A
Your Representative keeps you informed of changes.	Your Representative keeps you informed of changes. Excellent	Above Average	Average	Below Average	Poor	N/A
How is our ability to anticipate your needs and provide assistance pro actively.	How is our ability to anticipate your needs and provide assistance pro actively. Excellent	Above Average	Average	Below Average	Poor	N/A
Our products and services we provide meet your objectives.	Our products and services we provide meet your objectives. Excellent	Above Average	Average	Below Average	Poor	N/A
We are easy to work with.	We are easy to work with. Excellent	Above Average	Average	Below Average	Poor	N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Above Average	Average	Below Average	Poor	N/A

3. How would you prefer for us to provide most communications?

How would you prefer for us to provide most communications? Email

Phone

Mail

Face-to-Face

Other (please specify)

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