Civil Air Patrol and Vanguard Industries

We are committed to monitoring the quality of the services and products we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance.
1. What method was used to place your order?
2. If you contacted Vanguard by phone, about how long did you have to wait before speaking to a representative?
3. What method was used to ship your order?
4. How long did it take to receive your order?
5. When you received your order was it:
6. If you had a problem with your order, how long did it take to resolve the problem?
7. How would you describe the quality of customer service you received?
8. How would you rate the knowledge of the customer service representative that served you?
9. How would you rate the quality of the merchandise you received?
10. In your most recent experience with Vanguard, how would you describe the overall experience: i.e. customer service, sales representatives, website, cost, etc.
11. How many times have you ordered from Vanguard in the past?
12. If you have any additional comments you'd like to include, please do so here.
13. If you would like to be contacted regarding your comments or experience, please provide your contact information.