GRL Services Customer Service Rating Survey
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1. Are you satsfied with the service that Geddes Refrigeration is providing?

Are you satsfied with the service that Geddes Refrigeration is providing? yes

2. Please rate our services on a scale of 1-10, with 10 being the highest.

Please rate our services on a scale of 1-10, with 10 being the highest.

3. What do you think of our Service Technicians?

What do you think of our Service Technicians?

4. Do you think our response time is adequate/prompt?

Do you think our response time is adequate/prompt? yes

sometimes

5. What areas of our service/products would you like to see improvements in presently?

What areas of our service/products would you like to see improvements in presently?

6. How would you rate the following areas of our Service Delivery:

	Poor	Satisfactory	Good	Excellent
Customer Service	*How would you rate the following areas of our Service Delivery: Customer Service Poor	Customer Service Satisfactory	Customer Service Good	Customer Service Excellent
Service Quality	Service Quality Poor	Service Quality Satisfactory	Service Quality Good	Service Quality Excellent
Maintenance reports	Maintenance reports Poor	Maintenance reports Satisfactory	Maintenance reports Good	Maintenance reports Excellent
Products	Products Poor	Products Satisfactory	Products Good	Products Excellent
Prices	Prices Poor	Prices Satisfactory	Prices Good	Prices Excellent

7. Have you ever had a bad experience with GRL. If yes, how was it dealt with?

Have you ever had a bad experience with GRL. If yes, how was it dealt with?

8. Is your company planning any new developments for A/C Refrigeration or Solar Alternative Energy Systems that GRL could assist with? If yes, please specify

Is your company planning any new developments for A/C Refrigeration or Solar Alternative Energy Systems that GRL could assist with? If yes, please specify

9. Please fill in the following information.

Please fill in the following information. Name:
Company:
Branch:
Email Address:
Phone Number:

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GRL Services Customer Service Rating SurveyExit this survey

1.

GRL Services Customer Service Rating Survey
Exit this survey