Division of Research and Sponsored Programs (RSP) Customer Satisfaction Survey

1. Choose the option that best categorizes your role:

Choose the option that best categorizes your role: Principal Investigator Co-Investigator	Program Manager Administrator	Faculty Staff
Other (please specify):

2. Have you had any interaction with Research and Sponsored Programs (RSP)?

Have you had any interaction with Research and Sponsored Programs (RSP)? Yes

3. Please identify the most recent type of service/interaction with RSP? (Please check all that apply)

Please identify the most recent type of service/interaction with RSP? (Please check all that apply) Identification of Funding Opportunities Proposal Development Proposal Submission Start-up Conference	Budget Revision Transactions Processed Award Closeout No-cost Extension
Other (please specify):

4. How satisfied are you with the overall quality of customer service provided by RSP staff?

How satisfied are you with the overall quality of customer service provided by RSP staff? Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Please elaborate on your response:

5. How satisfied are you with the following service qualities provided by RSP staff?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Professionalism	*How satisfied are you with the following service qualities provided by RSP staff? Professionalism Very Satisfied	Professionalism Satisfied	Professionalism Dissatisfied	Professionalism Very Dissatisfied
Timeliness	Timeliness Very Satisfied	Timeliness Satisfied	Timeliness Dissatisfied	Timeliness Very Dissatisfied
Issue Resolution	Issue Resolution Very Satisfied	Issue Resolution Satisfied	Issue Resolution Dissatisfied	Issue Resolution Very Dissatisfied
Helpfulness	Helpfulness Very Satisfied	Helpfulness Satisfied	Helpfulness Dissatisfied	Helpfulness Very Dissatisfied
Responsiveness	Responsiveness Very Satisfied	Responsiveness Satisfied	Responsiveness Dissatisfied	Responsiveness Very Dissatisfied
Competence	Competence Very Satisfied	Competence Satisfied	Competence Dissatisfied	Competence Very Dissatisfied

Please elaborate on your response:

6. How satisfied are you with the following services provided by RSP?

	Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Utilizing RSP web portal (www.cau.edu/research).	*How satisfied are you with the following services provided by RSP? Utilizing RSP web portal (www.cau.edu/research). Very Satisfied	Utilizing RSP web portal (www.cau.edu/research). Satisfied	Utilizing RSP web portal (www.cau.edu/research). Dissatisfied	Utilizing RSP web portal (www.cau.edu/research). Very Dissatisfied
Identifying and pursuing new research initiatives.	Identifying and pursuing new research initiatives. Very Satisfied	Identifying and pursuing new research initiatives. Satisfied	Identifying and pursuing new research initiatives. Dissatisfied	Identifying and pursuing new research initiatives. Very Dissatisfied
Locating potential funding sources upon request.	Locating potential funding sources upon request. Very Satisfied	Locating potential funding sources upon request. Satisfied	Locating potential funding sources upon request. Dissatisfied	Locating potential funding sources upon request. Very Dissatisfied
Guiding faculty and staff through the proposal preparation and submission process.	Guiding faculty and staff through the proposal preparation and submission process. Very Satisfied	Guiding faculty and staff through the proposal preparation and submission process. Satisfied	Guiding faculty and staff through the proposal preparation and submission process. Dissatisfied	Guiding faculty and staff through the proposal preparation and submission process. Very Dissatisfied
Coordinating and facilitating research partnerships, collaborative, and cooperative agreements.	Coordinating and facilitating research partnerships, collaborative, and cooperative agreements. Very Satisfied	Coordinating and facilitating research partnerships, collaborative, and cooperative agreements. Satisfied	Coordinating and facilitating research partnerships, collaborative, and cooperative agreements. Dissatisfied	Coordinating and facilitating research partnerships, collaborative, and cooperative agreements. Very Dissatisfied
Managing activities related to intellectual property, technology transfer and commercialization, and inventions (i.e, patents, copyrights, publication agreements, licensing, etc).	Managing activities related to intellectual property, technology transfer and commercialization, and inventions (i.e, patents, copyrights, publication agreements, licensing, etc). Very Satisfied	Managing activities related to intellectual property, technology transfer and commercialization, and inventions (i.e, patents, copyrights, publication agreements, licensing, etc). Satisfied	Managing activities related to intellectual property, technology transfer and commercialization, and inventions (i.e, patents, copyrights, publication agreements, licensing, etc). Dissatisfied	Managing activities related to intellectual property, technology transfer and commercialization, and inventions (i.e, patents, copyrights, publication agreements, licensing, etc). Very Dissatisfied
Disseminating information on availability and deadlines of potential funding opportunities (i.e. The Radar, Radar e-Newsletter, etc).	Disseminating information on availability and deadlines of potential funding opportunities (i.e. The Radar, Radar e-Newsletter, etc). Very Satisfied	Disseminating information on availability and deadlines of potential funding opportunities (i.e. The Radar, Radar e-Newsletter, etc). Satisfied	Disseminating information on availability and deadlines of potential funding opportunities (i.e. The Radar, Radar e-Newsletter, etc). Dissatisfied	Disseminating information on availability and deadlines of potential funding opportunities (i.e. The Radar, Radar e-Newsletter, etc). Very Dissatisfied
Administering post award activities (i.e., start-up, expenditure transactions, reporting, close-out, etc).	Administering post award activities (i.e., start-up, expenditure transactions, reporting, close-out, etc). Very Satisfied	Administering post award activities (i.e., start-up, expenditure transactions, reporting, close-out, etc). Satisfied	Administering post award activities (i.e., start-up, expenditure transactions, reporting, close-out, etc). Dissatisfied	Administering post award activities (i.e., start-up, expenditure transactions, reporting, close-out, etc). Very Dissatisfied
Providing Research compliance training and support relating to human subjects (IRB), animal care and use (IACUC), and research integrity (RCR).	Providing Research compliance training and support relating to human subjects (IRB), animal care and use (IACUC), and research integrity (RCR). Very Satisfied	Providing Research compliance training and support relating to human subjects (IRB), animal care and use (IACUC), and research integrity (RCR). Satisfied	Providing Research compliance training and support relating to human subjects (IRB), animal care and use (IACUC), and research integrity (RCR). Dissatisfied	Providing Research compliance training and support relating to human subjects (IRB), animal care and use (IACUC), and research integrity (RCR). Very Dissatisfied
Developing and providing education and training programs/opportunities (i.e., RSP Academy, Workshops, Brownbags, etc).	Developing and providing education and training programs/opportunities (i.e., RSP Academy, Workshops, Brownbags, etc). Very Satisfied	Developing and providing education and training programs/opportunities (i.e., RSP Academy, Workshops, Brownbags, etc). Satisfied	Developing and providing education and training programs/opportunities (i.e., RSP Academy, Workshops, Brownbags, etc). Dissatisfied	Developing and providing education and training programs/opportunities (i.e., RSP Academy, Workshops, Brownbags, etc). Very Dissatisfied

Please elaborate on your responses:

7. Is there a specific funding source, group or category that interests you?

Is there a specific funding source, group or category that interests you? Yes

Please specify:

8. How satisfied are you with the Laboratory Safety and Chemical Hygiene Training provided to help you understand the hazards of working in a laboratory with hazardous materials and/or while performing hazardous operations?

How satisfied are you with the Laboratory Safety and Chemical Hygiene Training provided to help you understand the hazards of working in a laboratory with hazardous materials and/or while performing hazardous operations? Very Satisfied	Satisfied	Dissatisfied	Very Dissatisfied
Please elaborate on your response:

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