Onsight customer survey UKOnsight customer survey UK

Please answer the questions below and then click the "Done" button at the bottom of the page, if you cannot answer a question you can leave it blank

1. How would you best describe your satisfaction with the quality of the product(s) you purchased?

How would you best describe your satisfaction with the quality of the product(s) you purchased? a) Excellent - The product has exceeded my expectations

b) Good - The product meets my expectations

c) Poor - The product has failed to meet my expectations

d) Very poor - The product completely failed to meet my expectations

2. How would you best describe the service that you received from us when you placed your order?

How would you best describe the service that you received from us when you placed your order? a) Excellent – The service I received was beyond my expectations

b) Good - The service I received was consistent with my expectations

c) Poor – The service I received failed to meet my expectations

d) Very poor – The service I received was well below my expectations

3. How would you best describe the value for money that you received from your order?

How would you best describe the value for money that you received from your order? a) Excellent – Overall value for money was beyond my expectations

b) Good – Overall value for money was consistent with my expectations

c) Poor – Overall value for money fell below my expectations

d) Very poor – Overall value for money was well below my expectations

4. How would you best describe the usability of our web site?

How would you best describe the usability of our web site? a) Excellent – Overall usability of the web site was beyond my expectations

b) Good – Overall usability of the web site met my expectations

c) Poor – Overall usability of the web site failed to meet my expectations

d) Very poor – Overall usability of the web site was way below my expectations

5. Tick the elements (1-8), you would describe as being most important to you in your decision to purchase?

	Price	Delivery	Product Choice	Ease of ordering/web site usability	Brand/Reputation	Product Quality	Technical Knowledge	Local Company
Most important	*Tick the elements (1-8), you would describe as being most important to you in your decision to purchase? Most important Price	Most important Delivery	Most important Product Choice	Most important Ease of ordering/web site usability	Most important Brand/Reputation	Most important Product Quality	Most important Technical Knowledge	Most important Local Company
Second most important	Second most important Price	Second most important Delivery	Second most important Product Choice	Second most important Ease of ordering/web site usability	Second most important Brand/Reputation	Second most important Product Quality	Second most important Technical Knowledge	Second most important Local Company
Third most important	Third most important Price	Third most important Delivery	Third most important Product Choice	Third most important Ease of ordering/web site usability	Third most important Brand/Reputation	Third most important Product Quality	Third most important Technical Knowledge	Third most important Local Company
Fourth most important	Fourth most important Price	Fourth most important Delivery	Fourth most important Product Choice	Fourth most important Ease of ordering/web site usability	Fourth most important Brand/Reputation	Fourth most important Product Quality	Fourth most important Technical Knowledge	Fourth most important Local Company
Fifth most important	Fifth most important Price	Fifth most important Delivery	Fifth most important Product Choice	Fifth most important Ease of ordering/web site usability	Fifth most important Brand/Reputation	Fifth most important Product Quality	Fifth most important Technical Knowledge	Fifth most important Local Company
Sixth most important	Sixth most important Price	Sixth most important Delivery	Sixth most important Product Choice	Sixth most important Ease of ordering/web site usability	Sixth most important Brand/Reputation	Sixth most important Product Quality	Sixth most important Technical Knowledge	Sixth most important Local Company
Seventh most important	Seventh most important Price	Seventh most important Delivery	Seventh most important Product Choice	Seventh most important Ease of ordering/web site usability	Seventh most important Brand/Reputation	Seventh most important Product Quality	Seventh most important Technical Knowledge	Seventh most important Local Company
Eighth most important	Eighth most important Price	Eighth most important Delivery	Eighth most important Product Choice	Eighth most important Ease of ordering/web site usability	Eighth most important Brand/Reputation	Eighth most important Product Quality	Eighth most important Technical Knowledge	Eighth most important Local Company

6. Would you recommend Slingsby to a friend or colleague?

Would you recommend Slingsby to a friend or colleague? a) Yes

b) No

7. Are you likely to buy from us again and if so when?

Are you likely to buy from us again and if so when? a) Yes within the next three months

b) Yes within three to six months

c) Yes within six to twelve months

d) Yes more than a year from now

e) No

8. Do you prefer to order over the phone or online?

Do you prefer to order over the phone or online? a) Phone

b) Online

c) Other

Please state why

9. Do you have an account on any of the following social media sites?

Do you have an account on any of the following social media sites? a) Twitter

b) Facebook

c) Myspace

d) None

Other (please specify)

10. Please tell us your experience of working with us, tell us what you liked and what you didn’t?

Please tell us your experience of working with us, tell us what you liked and what you didn’t?

11. Please enter your email address carefully

Please enter your email address carefully