Customer Service Satisfaction Survey

1. You are a valued customer of the Ohio OTPTAT Board

You recently contacted the Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board for services or information. The Board would appreciate receiving your opinion on the level of service provided. Please take a few minutes to complete this brief survey. Your response will help improve future services provided by the Board.

1. What service did the Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board provide?

What service did the Ohio Occupational Therapy, Physical Therapy, and Athletic Trainers (OTPTAT) Board provide? Licensing / Renewals	Complaints / Enforcement	Clarification on Laws and Rules	Other
Other (please specify)

2. Which profession did your issue/service deal with (check all that apply)?

Which profession did your issue/service deal with (check all that apply)? Occupational Therapy

Physical Therapy

Athletic Training

3. Which of the following best describes you (check all that apply):

Which of the following best describes you (check all that apply): Current licensee

Applicant for licensure (initial or reinstatement)

Consumer of services provided by the Board's licensees

Other

Other (please specify)

4. How would you rate the your experience interacting with the OTPTAT Board?

	Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Timeliness of Service/Information Provided (within 24-48 hours)	How would you rate the your experience interacting with the OTPTAT Board? Timeliness of Service/Information Provided (within 24-48 hours) Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Accuracy of Service/Information Provided	Accuracy of Service/Information Provided Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Knowledge and Expertise of Board staff	Knowledge and Expertise of Board staff Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Helpfulness of the Board staff	Helpfulness of the Board staff Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Professionalism of Board staff	Professionalism of Board staff Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Courtesy of Board staff	Courtesy of Board staff Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Successful Resolution of Your Issue	Successful Resolution of Your Issue Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Overall Quality of Service Provided by the OTPTAT Board	Overall Quality of Service Provided by the OTPTAT Board Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory

5. How do you rate the OTPTAT Board's website?

	Strongly agree	Agree	Neutral	Disagree	Strongly disagree
Website is easy to navigate.	How do you rate the OTPTAT Board's website? Website is easy to navigate. Strongly agree	Agree	Neutral	Disagree	Strongly disagree
I easily found the information I was looking for.	I easily found the information I was looking for. Strongly agree	Agree	Neutral	Disagree	Strongly disagree
I regularly visit the Board's website.	I regularly visit the Board's website. Strongly agree	Agree	Neutral	Disagree	Strongly disagree

Other Comments (please specify)

6. Have you interacted with any other state licensing/regulatory board or agency?

Have you interacted with any other state licensing/regulatory board or agency? Yes

7. If yes, which state?

If yes, which state? State/Province:

8. If you answered "yes" to question 6, please rate the service provided by the OTPTAT Board

	Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory
Service provided by OTPTAT Board compared to that provided by other state boards	If you answered "yes" to question 6, please rate the service provided by the OTPTAT Board Service provided by OTPTAT Board compared to that provided by other state boards Excellent	Good	Neutral	Needs Improvement	Poor / Unsatisfactory

9. Additional comments or suggestions:

Additional comments or suggestions:

10. Where are you located?

Where are you located? City/Town:
State/Province:
ZIP/Postal Code:
Country: