Kennesaw State University's Business and Finance Customer Feedback Survey (Dec 2007)

I requested the following service from Business Services. (Please just choose one)

I requested the following service from Business Services. (Please just choose one) Procurement or Buyer Services

Accounts Payable Services

Vendor Set-Up Services

PCard or Works Administrative Services

International Tax Services

Asset Management Services

Financial Information or General Ledger Help

Other

My position status is:

My position status is: Faculty

Administrative Faculty

Staff

Administrative Staff

Student

Parent of Student

Vendor

Other

This contact was made via:

This contact was made via: Phone

Online/Internet

Office Visit

Mail

Who was the Business Service representative you spoke with?

Please select appropriate answer to indicate your level of agreement with the following statements regarding Customer Service from the Business and Finance Office:

	Strongly Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Strongly Agree	N/A
I was provided with the information that I needed.	*Please select appropriate answer to indicate your level of agreement with the following statements regarding Customer Service from the Business and Finance Office: I was provided with the information that I needed. Strongly Disagree	I was provided with the information that I needed. Somewhat Disagree	I was provided with the information that I needed. Neutral	I was provided with the information that I needed. Somewhat Agree	I was provided with the information that I needed. Strongly Agree	I was provided with the information that I needed. N/A
I was greeted by the phone representative in a professional manner.	I was greeted by the phone representative in a professional manner. Strongly Disagree	I was greeted by the phone representative in a professional manner. Somewhat Disagree	I was greeted by the phone representative in a professional manner. Neutral	I was greeted by the phone representative in a professional manner. Somewhat Agree	I was greeted by the phone representative in a professional manner. Strongly Agree	I was greeted by the phone representative in a professional manner. N/A
The employee was knowledgeable about the issues and/or questions I presented.	The employee was knowledgeable about the issues and/or questions I presented. Strongly Disagree	The employee was knowledgeable about the issues and/or questions I presented. Somewhat Disagree	The employee was knowledgeable about the issues and/or questions I presented. Neutral	The employee was knowledgeable about the issues and/or questions I presented. Somewhat Agree	The employee was knowledgeable about the issues and/or questions I presented. Strongly Agree	The employee was knowledgeable about the issues and/or questions I presented. N/A
The employee was courteous and professional.	The employee was courteous and professional. Strongly Disagree	The employee was courteous and professional. Somewhat Disagree	The employee was courteous and professional. Neutral	The employee was courteous and professional. Somewhat Agree	The employee was courteous and professional. Strongly Agree	The employee was courteous and professional. N/A

The representative responded to my request within:

The representative responded to my request within: Immediately

Response was received the same day

Response took over 24 hours

Response took over 48 hours

No response was ever received

Have you ever read the monthly newsletter that Business Services Produces?

Have you ever read the monthly newsletter that Business Services Produces? Yes

If you answered yes to the previous question, do you feel the information presented in the newsletter was useful?

If you answered yes to the previous question, do you feel the information presented in the newsletter was useful? Yes

Not Applicable

Have you ever visited the Business and Finance Website at http://www.kennesaw.edu/businessservices?

Have you ever visited the Business and Finance Website at http://www.kennesaw.edu/businessservices? Yes

Please select the appropriate answer to indicate your level of agreement with the following statements regarding the Business and Finance Website:

	Strongly Disagree	Somewhat Disagree	Neutral	Somewhat Agree	Strongly Agree	N/A
The website is user friendly.	*Please select the appropriate answer to indicate your level of agreement with the following statements regarding the Business and Finance Website: The website is user friendly. Strongly Disagree	The website is user friendly. Somewhat Disagree	The website is user friendly. Neutral	The website is user friendly. Somewhat Agree	The website is user friendly. Strongly Agree	The website is user friendly. N/A
The website is informative.	The website is informative. Strongly Disagree	The website is informative. Somewhat Disagree	The website is informative. Neutral	The website is informative. Somewhat Agree	The website is informative. Strongly Agree	The website is informative. N/A

Overall, how satisfied are you with the customer service from the Business and Finance Office?

Overall, how satisfied are you with the customer service from the Business and Finance Office? Very satisfied

Somewhat satisfied

Somewhat dissatisfied

Very dissatisfied

Neither satisfied nor dissatisfied

We would appreciate any additional comments you have on our services:

In order to respond to your ideas or concerns, please provide the following information:

In order to respond to your ideas or concerns, please provide the following information: Name
Email Address
Telephone