Patterson Library User SurveyPatterson Library User Survey

1. How old are you?

How old are you? 0-9 Years Old

10-13 Years Old

14-19 Years Old

20-29 Years Old

30-49 Years Old

50-69 Years Old

70+ Years Old

2. Which of the following types of materials or equipment do you wish the library had more of? Mark all that apply.

Which of the following types of materials or equipment do you wish the library had more of? Mark all that apply. Books for Adults – Fiction Books for Adults – Non-Fiction Books for Young Adults/Teenagers Books for Children Books on Tape – Adult Music CDs	Public Computers Apple/Mac Computers Laptops Available for Checkout Computer Software (please specify below) DVDs (please specify below-eg. Family Films, etc.) Magazines (please specify below)
Other/Comment

3. During the past year, how many times have you gone to a book store to browse or purchase books?

During the past year, how many times have you gone to a book store to browse or purchase books? Not at all

1 to 5 times

6 to 10 times

11 to 20 times

21 times or more

Don’t know

4. During the past year, how many times have you bought books over the internet?

During the past year, how many times have you bought books over the internet? Not at all

1 to 5 times

6 to 10 times

More than 10 times

Don’t know

5. How often on average do you use Patterson Library?

How often on average do you use Patterson Library? Never

Once a year or less

Less than once a month

Once a month

Twice a month

Once a week

Once a day

6. Please tell us what factors if any keep you from visiting the library. Mark all that apply.

Please tell us what factors if any keep you from visiting the library. Mark all that apply. Does not have programs I want

Poor staff service

Owe fines to the library

Computers or computer software unsatisfactory

Library is too noisy

Not open at convenient times

I prefer other activities over reading

Inadequate parking

I am too busy

Library is not welcoming or comfortable

Does not have materials I want

Too difficult to locate materials

Too difficult to use the catalog on the computer

I just don't think about it

Library is too busy

I get my reading materials elsewhere

I don't know what materials and services the Library has to offer

Other (please specify)

7. How would you evaluate this library’s services in the following areas:

	Don't Know	Very Unsatisfactory	Unsatisfactory	Neutral	Good	Very Good
Overall Collections	*How would you evaluate this library’s services in the following areas: Overall Collections Don't Know	Overall Collections Very Unsatisfactory	Overall Collections Unsatisfactory	Overall Collections Neutral	Overall Collections Good	Overall Collections Very Good
Hours of Operation	Hours of Operation Don't Know	Hours of Operation Very Unsatisfactory	Hours of Operation Unsatisfactory	Hours of Operation Neutral	Hours of Operation Good	Hours of Operation Very Good
Ease of Requesting Materials from Other Libraries	Ease of Requesting Materials from Other Libraries Don't Know	Ease of Requesting Materials from Other Libraries Very Unsatisfactory	Ease of Requesting Materials from Other Libraries Unsatisfactory	Ease of Requesting Materials from Other Libraries Neutral	Ease of Requesting Materials from Other Libraries Good	Ease of Requesting Materials from Other Libraries Very Good
Cleanliness	Cleanliness Don't Know	Cleanliness Very Unsatisfactory	Cleanliness Unsatisfactory	Cleanliness Neutral	Cleanliness Good	Cleanliness Very Good
Comfort	Comfort Don't Know	Comfort Very Unsatisfactory	Comfort Unsatisfactory	Comfort Neutral	Comfort Good	Comfort Very Good
Helpfulness of Staff	Helpfulness of Staff Don't Know	Helpfulness of Staff Very Unsatisfactory	Helpfulness of Staff Unsatisfactory	Helpfulness of Staff Neutral	Helpfulness of Staff Good	Helpfulness of Staff Very Good
Ease in Locating Library Materials	Ease in Locating Library Materials Don't Know	Ease in Locating Library Materials Very Unsatisfactory	Ease in Locating Library Materials Unsatisfactory	Ease in Locating Library Materials Neutral	Ease in Locating Library Materials Good	Ease in Locating Library Materials Very Good
Nonfiction Book Collection	Nonfiction Book Collection Don't Know	Nonfiction Book Collection Very Unsatisfactory	Nonfiction Book Collection Unsatisfactory	Nonfiction Book Collection Neutral	Nonfiction Book Collection Good	Nonfiction Book Collection Very Good
Fiction Book Collection	Fiction Book Collection Don't Know	Fiction Book Collection Very Unsatisfactory	Fiction Book Collection Unsatisfactory	Fiction Book Collection Neutral	Fiction Book Collection Good	Fiction Book Collection Very Good
DVD Collection	DVD Collection Don't Know	DVD Collection Very Unsatisfactory	DVD Collection Unsatisfactory	DVD Collection Neutral	DVD Collection Good	DVD Collection Very Good
Audio Book Collection	Audio Book Collection Don't Know	Audio Book Collection Very Unsatisfactory	Audio Book Collection Unsatisfactory	Audio Book Collection Neutral	Audio Book Collection Good	Audio Book Collection Very Good
Art Gallery Exhibitions	Art Gallery Exhibitions Don't Know	Art Gallery Exhibitions Very Unsatisfactory	Art Gallery Exhibitions Unsatisfactory	Art Gallery Exhibitions Neutral	Art Gallery Exhibitions Good	Art Gallery Exhibitions Very Good
Music Collection	Music Collection Don't Know	Music Collection Very Unsatisfactory	Music Collection Unsatisfactory	Music Collection Neutral	Music Collection Good	Music Collection Very Good
Adult Programs	Adult Programs Don't Know	Adult Programs Very Unsatisfactory	Adult Programs Unsatisfactory	Adult Programs Neutral	Adult Programs Good	Adult Programs Very Good
Childrens Programs	Childrens Programs Don't Know	Childrens Programs Very Unsatisfactory	Childrens Programs Unsatisfactory	Childrens Programs Neutral	Childrens Programs Good	Childrens Programs Very Good
Ease of Online Database Access	Ease of Online Database Access Don't Know	Ease of Online Database Access Very Unsatisfactory	Ease of Online Database Access Unsatisfactory	Ease of Online Database Access Neutral	Ease of Online Database Access Good	Ease of Online Database Access Very Good
Number of Public Computers	Number of Public Computers Don't Know	Number of Public Computers Very Unsatisfactory	Number of Public Computers Unsatisfactory	Number of Public Computers Neutral	Number of Public Computers Good	Number of Public Computers Very Good
Quality of Computers and Software	Quality of Computers and Software Don't Know	Quality of Computers and Software Very Unsatisfactory	Quality of Computers and Software Unsatisfactory	Quality of Computers and Software Neutral	Quality of Computers and Software Good	Quality of Computers and Software Very Good
Printing/Copying/Fax Services	Printing/Copying/Fax Services Don't Know	Printing/Copying/Fax Services Very Unsatisfactory	Printing/Copying/Fax Services Unsatisfactory	Printing/Copying/Fax Services Neutral	Printing/Copying/Fax Services Good	Printing/Copying/Fax Services Very Good

Comments

8. Which of the following are your main reason(s) for visiting Patterson Library? Mark all that apply.

Which of the following are your main reason(s) for visiting Patterson Library? Mark all that apply. Attend an adult program

Obtain Information needed for school work

View an Art Gallery Exhibition

Obtain information needed for job/career

Attend a childrens program

Borrow a book for leisure

Borrow videos, DVDs, audio books, CDs

Access an online database

Obtain information on personal interests, hobbies or needs

Use a computer

Obtain information needed for an organization

Other (please specify)

9. Where would you like to see Patterson Library funding invested? Please rate each of the following in terms of their importance to you as a library user.

	Not At All Important	Not as Important as Other Things	Neutral	Important	Very Important
More Staff and Longer Hours	*Where would you like to see Patterson Library funding invested? Please rate each of the following in terms of their importance to you as a library user. More Staff and Longer Hours Not At All Important	More Staff and Longer Hours Not as Important as Other Things	More Staff and Longer Hours Neutral	More Staff and Longer Hours Important	More Staff and Longer Hours Very Important
New Books	New Books Not At All Important	New Books Not as Important as Other Things	New Books Neutral	New Books Important	New Books Very Important
New Audio Books	New Audio Books Not At All Important	New Audio Books Not as Important as Other Things	New Audio Books Neutral	New Audio Books Important	New Audio Books Very Important
New DVDs	New DVDs Not At All Important	New DVDs Not as Important as Other Things	New DVDs Neutral	New DVDs Important	New DVDs Very Important
Computers and Software	Computers and Software Not At All Important	Computers and Software Not as Important as Other Things	Computers and Software Neutral	Computers and Software Important	Computers and Software Very Important
Faster Internet Speeds	Faster Internet Speeds Not At All Important	Faster Internet Speeds Not as Important as Other Things	Faster Internet Speeds Neutral	Faster Internet Speeds Important	Faster Internet Speeds Very Important
Magazines	Magazines Not At All Important	Magazines Not as Important as Other Things	Magazines Neutral	Magazines Important	Magazines Very Important
Special Guests (example: Music Concerts)	Special Guests (example: Music Concerts) Not At All Important	Special Guests (example: Music Concerts) Not as Important as Other Things	Special Guests (example: Music Concerts) Neutral	Special Guests (example: Music Concerts) Important	Special Guests (example: Music Concerts) Very Important
Program Supplies (example: Craft Supplies for Childrens Programs)	Program Supplies (example: Craft Supplies for Childrens Programs) Not At All Important	Program Supplies (example: Craft Supplies for Childrens Programs) Not as Important as Other Things	Program Supplies (example: Craft Supplies for Childrens Programs) Neutral	Program Supplies (example: Craft Supplies for Childrens Programs) Important	Program Supplies (example: Craft Supplies for Childrens Programs) Very Important

Other (please specify)

10. Do you have any suggestions for ways we can improve our programs or services?

Do you have any suggestions for ways we can improve our programs or services?

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