2008 Consumer Survey: What do you think?
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1. Untitled Page
1
. What County do you live in?
What County do you live in?
Cuyahoga
Erie
Huron
Lake
Lorain
Mahoning
Summit
Other (please specify)
2
. Have you received services from LEAP in the last year?
Have you received services from LEAP in the last year?
No
Yes from:
Home Health Aide, STNA, Dining Assistant Training
Benefits Assistance
Community Employment
Doris Brennan Center-Education & Advocacy
Independent Living
Job Link
3
. If you answered NO to #2 and if you received services, training, information & referral, advocacy assistance or are a parent, employer or other stakeholder, but did not participate in a program, please tell us about your experience with LEAP:
If you answered NO to #2 and if you received services, training, information & referral, advocacy assistance or are a parent, employer or other stakeholder, but did not participate in a program, please tell us about your experience with LEAP:
4
. Was it easy to communicate with program staff?
Was it easy to communicate with program staff?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
5
. Was assistance available to you when needed?
Was assistance available to you when needed?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
6
. Did you recieve services in a reasonable amount of time?
Did you recieve services in a reasonable amount of time?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
7
. Did the services you received meet your expectations?
Did the services you received meet your expectations?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
8
. Was the process of service explained to you, including LEAP's responsibilities and your rights and responsibilities?
Was the process of service explained to you, including LEAP's responsibilities and your rights and responsibilities?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
9
. Would you recommend this program to other people?
Would you recommend this program to other people?
ALWAYS
ALMOST ALWAYS
USUALLY
SOMETIMES
NOT OFTEN
NOT AT ALL
10
. How would you rate your overall experience with LEAP?
How would you rate your overall experience with LEAP?
EXCELLENT
VERY GOOD
GOOD
AVERAGE
FAIR
POOR
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