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Registration & Records Survey
1
. Thank you for electing to complete this survey. Your input is greatly appreciated. We welcome all comments and suggestions.
Answer
How was service provided to you?
In Person
Telephone
Email
Registration and Records Website
MyNIU
Thank you for electing to complete this survey. Your input is greatly appreciated. We welcome all comments and suggestions. How was service provided to you? Answer
2
. What was the date of service?
MM
DD
YYYY
Please select the appropriate date.
What was the date of service? Please select the appropriate date. Month
/
Day
/
Year
3
. What was the approximate time of day?
What was the approximate time of day?
8am - Noon
Noon - 2pm
After 2pm
4
. Overall Experience:
Overall Experience:
Poor
Fair
Good
Excellent
5
. Please complete the following demographic information. This data will assist us in the analysis of this survey.
Answer
I am currently a:
Freshman
Sophomore
Junior
Senior
Post-Bachelor
Graduate or Student-at-Large
Alumnus
Prospective Student
Parent of a Student
NIU Faculty
NIU Staff
Other
Please complete the following demographic information. This data will assist us in the analysis of this survey. I am currently a: Answer
Other (please specify)
6
. Enrollment status:
Enrollment status:
Full-Time
Part-Time
Not Enrolled
7
. Services-Which service(s) did you request from Registration and Records?
Services-Which service(s) did you request from Registration and Records?
Transcripts
Enrollment Verification
Degree Verification
MyNIU Help
Name Change
Graduation
Transfer Credit Evaluation
Teacher Certification
Criminal Background Check
Residency
General Information
Other (please specify)
8
. Greeting or acknowledged by staff:
Greeting or acknowledged by staff:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
9
. Treated with courtesy and respect:
Treated with courtesy and respect:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
10
. Respected customer confidentiality:
Respected customer confidentiality:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
11
. Professional and organized work space:
Professional and organized work space:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
12
. Timeliness of service provided:
Timeliness of service provided:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
13
. Knowledge of office staff:
Knowledge of office staff:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
14
. Overall impression of the office:
Overall impression of the office:
Very Dissatisfied
Somewhat Dissatisfied
Neither Satisfied nor Dissatisfied
Satisfied
Very Satisfied
Not Applicable
15
. If you feel that a particular area of service needs our attention, or you would like to provide any additional comments, please enter your information in the space provided below.
If you feel that a particular area of service needs our attention, or you would like to provide any additional comments, please enter your information in the space provided below.
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