Operations & Maintenance

Thank you for your time and effort in helping us improve our services!

	Always	Most of the Time	Sometimes	Rarely	Never	N/A
Do you know where to find information about DAS Facilities?	Please check the following: Do you know where to find information about DAS Facilities? Always	Most of the Time	Sometimes	Rarely	Never	N/A
Do you know who to call in Facilities, Operations & Maintenance for work requests and building issues?	Do you know who to call in Facilities, Operations & Maintenance for work requests and building issues? Always	Most of the Time	Sometimes	Rarely	Never	N/A
Do you know who to contact in your building to report building issues?	Do you know who to contact in your building to report building issues? Always	Most of the Time	Sometimes	Rarely	Never	N/A
Does the Facilities Operations & Maintenance Help Desk provide answers or solutions to your questions or issues?	Does the Facilities Operations & Maintenance Help Desk provide answers or solutions to your questions or issues? Always	Most of the Time	Sometimes	Rarely	Never	N/A
Are you satisfied with our response times?	Are you satisfied with our response times? Always	Most of the Time	Sometimes	Rarely	Never	N/A
Are employees closing the loop by contacting the Building Contact person to provide feedback about the work orders?	Are employees closing the loop by contacting the Building Contact person to provide feedback about the work orders? Always	Most of the Time	Sometimes	Rarely	Never	N/A

	Friendly	Caring	Interested	Respectful	Responsive	None of These
When you call the Facilities Operations & Maintenance Help Desk they are:	Please rate the overall service you receive: (check all that apply) When you call the Facilities Operations & Maintenance Help Desk they are: Friendly	Caring	Interested	Respectful	Responsive	None of These
When our employees respond to your building work request they are:	When our employees respond to your building work request they are: Friendly	Caring	Interested	Respectful	Responsive	None of These

Does the Facilities Division deliver services which are operationally seamless to the customer? Always

Mostly

Sometimes

Rarely

Never

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