Librarian Survey
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1. Default Section
1
. How long have you participated in Ask A Librarian?
How long have you participated in Ask A Librarian?
Less than one year
One-two years
More than two years
2
. How many hours do you work Ask A Librarian in a single week?
How many hours do you work Ask A Librarian in a single week?
One or Less
Between One and Two
More than Two
3
. Which format do you work in most often?
Which format do you work in most often?
E-Mail
Chat
Mobile (Personal Device)
4
. How long does it take you to respond to the notice that a patron is waiting?
How long does it take you to respond to the notice that a patron is waiting?
Under thirty seconds
thirty seconds to sixty seconds
Over one minute to under two
Over two minutes
5
. Based on your most recent chat session.
How would you classify the help you gave the patron?
Based on your most recent chat session. How would you classify the help you gave the patron?
Helpful
Somewhat Helpful
Unsure
Not Helpful
Absolutely unhelpful
6
. In the chat process the number one goal is...
In the chat process the number one goal is...
Help the patron find a correct answer to their query
Help them determine what they are looking for
Give them a broad selection of choices
Other (please specify)
7
. In your opinion the Ask A Librarian program is a valuable program to its patrons.
In your opinion the Ask A Librarian program is a valuable program to its patrons.
Yes
No
If you answered No please explain why?
8
. From your perspective does the program interface provide enough functionality to appropriately interact with the patron?
From your perspective does the program interface provide enough functionality to appropriately interact with the patron?
Yes
No
If you answered No please explain why?
9
. What functionality would you like to see added to the ask a librarian service?
What functionality would you like to see added to the ask a librarian service?
10
. What technology services would you like to see added, and how would these improve ask a librarian?
What technology services would you like to see added, and how would these improve ask a librarian?
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