Philadelphia Department of Recreation Customer Satisfaction Survey
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1. Recreation Programs, Staff and Facilities

 
Thank you for participating in Philadelphia Department of Recreation programs and activities. We really hope you had a positive experience and we want you to come back again! Please fill out this short two page survey so that we can better serve you. Don't forget to click "Done" at the end of page two. Thank you again for your time and support!

1. What Recreation Programs have either you or your child participated in?

2. At which recreation center did this program take place?

3. Please reflect on the following statements.

 Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
I was satisfied with the program(s) I participated in
I am satisfied with the variety of programs that are offered
I will participate in recreation programs again
The program(s) I participated in had good instructors
The registration process was easy to understand

4. In your encounters with Recreation Center staff, please reflect on the following statments.

 Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
Staff was helpful
Staff was friendly
Staff was able to answer questions
Staff was easy to identify

5. Please reflect on the following statements regarding the facility.

 Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The facility was well-lit
The facility was clean
The facility was monitored by staff
I/my child felt safe at the facility

6. Please reflect on the following statements regarding swimming pools.

 Strongly AgreeAgreeNeutralDisagreeStrongly Disagree
The swimming pool was clean
The pool season was long enough
There were a sufficient number of lifeguards on site
Overcrowding was not an issue of concern