WEST COAST BANK CUSTOMER SERVICE SURVEY

LET US HEAR FROM YOU

 


West Coast Bank is committed to providing the resources, sophisticated products and expertise of large financial institutions, along with the local decision making power, market knowledge, and customer service orientation of a community bank. How are we doing?
1. Please tell us your name, phone and city. (Optional)
2. Please select your West Coast Bank branch.
3. Please select the type of account(s) you have with West Coast Bank.
4. West Coast Bank’s loan products meet my needs.
5. West Coast Bank's checking and interest-bearing products meet my needs.
6. West Coast Bank's online banking services meet my needs.
7. My relationships at West Coast Bank have encouraged my loyalty.
8. I receive friendly and efficient service at West Coast Bank.
9. I would be comfortable referring others to my banker at West Coast Bank.
10. I bank at West Coast Bank because: (Check all that pertain.)
11. Are you easily able to navigate the new website?
12. Is logging on to your West Coast Bank account easier with the new website?
13. Are the website links clearly understandable?
14. Does our customer service department promptly and efficiently respond to your needs?
15. Would you like to be contacted?
16. How can we serve you better?
Thank you for your valuable input!
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