WEST COAST BANK CUSTOMER SERVICE SURVEYWEST COAST BANK CUSTOMER SERVICE SURVEY

West Coast Bank is committed to providing the resources, sophisticated products and expertise of large financial institutions, along with the local decision making power, market knowledge, and customer service orientation of a community bank. How are we doing?

1. Please tell us your name, phone and city. (Optional)

Please tell us your name, phone and city. (Optional) Name:
Phone:
City:

2. Please select your West Coast Bank branch.

Please select your West Coast Bank branch.

3. Please select the type of account(s) you have with West Coast Bank.

Please select the type of account(s) you have with West Coast Bank. Business Account(s)

Personal Account(s)

Both Business & Personal Accounts

4. West Coast Bank’s loan products meet my needs.

West Coast Bank’s loan products meet my needs. No Opinion

Always

Sometimes

Never

5. West Coast Bank's checking and interest-bearing products meet my needs.

West Coast Bank's checking and interest-bearing products meet my needs. No Opinion

Always

Sometimes

Never

6. West Coast Bank's online banking services meet my needs.

West Coast Bank's online banking services meet my needs. No Opinion

Always

Sometimes

Never

7. My relationships at West Coast Bank have encouraged my loyalty.

My relationships at West Coast Bank have encouraged my loyalty. No Opinion

Always

Sometimes

Never

8. I receive friendly and efficient service at West Coast Bank.

I receive friendly and efficient service at West Coast Bank. No Opinion

Always

Sometimes

Never

9. I would be comfortable referring others to my banker at West Coast Bank.

I would be comfortable referring others to my banker at West Coast Bank. No Opinion

Always

Sometimes

Never

10. I bank at West Coast Bank because: (Check all that pertain.)

I bank at West Coast Bank because: (Check all that pertain.) Competitive Loan Products

Competitive Deposit Products

Customer service

Employee contact relationships

Sophisticated products

Convenient locations

11. Are you easily able to navigate the new website?

Are you easily able to navigate the new website? Yes

12. Is logging on to your West Coast Bank account easier with the new website?

Is logging on to your West Coast Bank account easier with the new website? Yes

13. Are the website links clearly understandable?

Are the website links clearly understandable? Yes

14. Does our customer service department promptly and efficiently respond to your needs?

Does our customer service department promptly and efficiently respond to your needs? Yes

15. Would you like to be contacted?

Would you like to be contacted? Yes

16. How can we serve you better?

How can we serve you better?

Thank you for your valuable input!

WEST COAST BANK CUSTOMER SERVICE SURVEY
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WEST COAST BANK CUSTOMER SERVICE SURVEYExit this survey

LET US HEAR FROM YOU

WEST COAST BANK CUSTOMER SERVICE SURVEY
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