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Ask-a-Librarian Satisfaction Survey (Weblink)
1.
1
. Which Ask-a-Librarian service(s) have you used?
Which Ask-a-Librarian service(s) have you used?
Chat (IM)
Email
Text messaging
Phone
In person
I've used multiple services
2
. What did you need assistance with?
What did you need assistance with?
Developing a research topic
Finding sources on your topic
General information (physical locations, hours, laptops, etc.)
My library account
Other (please specify)
3
. Did your Ask-a-Librarian exchange help you reach your goal?
Did your Ask-a-Librarian exchange help you reach your goal?
Yes
No
Comments (optional)
4
. Did you receive a response to your question in a timely manner?
Did you receive a response to your question in a timely manner?
Yes
No
Comments (optional)
5
. Was the demeanor of the librarian assisting you courteous?
Was the demeanor of the librarian assisting you courteous?
Yes
No
Comments (optional)
6
. Were you offered an opportunity for follow-up or referral to another librarian?
Were you offered an opportunity for follow-up or referral to another librarian?
Yes
No
Comments (optional)
7
. If no, did you feel that follow-up or a referral would have been helpful?
If no, did you feel that follow-up or a referral would have been helpful?
Yes
No
Comments (optional)
8
. Would you use this service again?
Would you use this service again?
Yes
No
Comments (optional)
9
. Would you recommend this service to a friend?
Would you recommend this service to a friend?
Yes
No
Comments (optional)
10
. How did you find out about this service? Choose all that apply.
How did you find out about this service? Choose all that apply.
Poster
Library Website
Library instruction class
Recommended by a friend
Recommended by your professor
Other (please specify)
11
. What is your current status?
What is your current status?
Undergraduate
Masters Student
PhD Candidate
Faculty
Other (please specify)
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