UKBA Customer Experience of Visa Application Process
 
 17% 
We want to provide the best service to all of our customers and would like to gain your views and feedback, as a visa applicant, regarding your recent experience when making a visa application at our visa application centres outside the United Kingdom.

This survey is anonymous and will take less than 5 minutes to complete. The answers you give are confidential and will not affect the outcome of your visa application in any way.

Visa application services
Please read the statements carefully and select one option:

 Strongly disagreeDisagreeAgreeStrongly agreeDid not use
I am very satisfied with the service I received when applying for my UK visa
I found it very easy to apply for my UK visa
I was able to find all the information I needed on the websites

My telephone enquiries (select one option):

 Strongly disagreeDisagreeAgreeStrongly agreeDid not use
My telephone enquiry was dealt with professionally and to my complete satisfaction
My telephone enquiry was answered within a satisfactory period of time

My email enquiries (select one option):

 Strongly disagreeDisagreeAgreeStrongly agreeDid not use
My e-mail enquiry was dealt with professionally and to my complete satisfaction
My email was answered within a satisfactory period of time