Lesson Learned systems
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1. Default Section
1
. Your name, and your organisation (optional - will not be revealed, but I may have some follow up questions for you, depending on your answers, if that is OK)
Your name, and your organisation (optional - will not be revealed, but I may have some follow up questions for you, depending on your answers, if that is OK)
2
. Does your organisation have a Lessons learned process in any major part of its activity?
Does your organisation have a Lessons learned process in any major part of its activity?
No
Not any more - we used to but stopped
We are introducing one now
Yes
3
. If "Yes", then which part(s) of activity?
If "Yes", then which part(s) of activity?
4
. How effective is (or was) your organisational lessons learned process in delivering performance improvement? (if you run multiple processes, please choose the most effective)
How effective is (or was) your organisational lessons learned process in delivering performance improvement? (if you run multiple processes, please choose the most effective)
Not at all(0 out of 5)
Slightly (1 out of 5)
Moderately (2 out of 5)
Good (3 out of 5)
Very good (4 out of 5)
Excellent (5 out of 5)
5
. If you scored high (3 or more out of 5), what are the essential elements of the process that ensure it works well?
If you scored high (3 or more out of 5), what are the essential elements of the process that ensure it works well?
6
. If you scored low (2 or less out of 5), what are the main barriers or problem areas which need to be overcome to improve the process?
If you scored low (2 or less out of 5), what are the main barriers or problem areas which need to be overcome to improve the process?
7
. Which of the following are included in your lessons learned process?
Which of the following are included in your lessons learned process?
Rewards to incentivise submission of lessons
A defined process for identifying lessons from activity
Quality assurance of this process (eg trained facilitation)
A clear accountability for identifying lessons from activity
Quality control of the lessons to ensure they are well written
A lessons learned database which can hold lessons from multiple projects or units
Actions defined arising from the lessons
A process for validating/agreeing the actions
Accountable person/people assigned to complete the actions
a search function within the lesson database
a method for disseminating the lessons
An escalation method if the lesson or action needs to be addressed at a higher level
A method to measure whether lessons have been captured
A method to measure whether actions have been completed and lessons closed out
A person or people to track the metrics
A high level sponsor of the lessons learned process
Clear high level expectations from senior management that the lessons learned process will be applied
8
. What (if anything) did I miss from this list?
What (if anything) did I miss from this list?
9
. What is your defined process by which lessons are identified? (Please state process and context, e.g. "After Action reviews during project activity", "External reviews of programs", "Individual submission by sales staff" etc)
What is your defined process by which lessons are identified? (Please state process and context, e.g. "After Action reviews during project activity", "External reviews of programs", "Individual submission by sales staff" etc)
10
. Is there anything else you would like to share regarding the lessons learned process? (Optional, but please feel free to share any additional thoughts)
Is there anything else you would like to share regarding the lessons learned process? (Optional, but please feel free to share any additional thoughts)
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