Maryville College Donor Satisfaction Survey

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1. There are a number of motivating factors that people have identified in other studies as influencing their decisions to support Maryville College. In terms of your own motivation, please rate the following by order of importance.

	Very Important	Important	Neutral	Slightly Unimportant	Unimportant
Loyalty to Maryville College	*There are a number of motivating factors that people have identified in other studies as influencing their decisions to support Maryville College. In terms of your own motivation, please rate the following by order of importance. Loyalty to Maryville College Very Important	Loyalty to Maryville College Important	Loyalty to Maryville College Neutral	Loyalty to Maryville College Slightly Unimportant	Loyalty to Maryville College Unimportant
Support for current MC leadership	Support for current MC leadership Very Important	Support for current MC leadership Important	Support for current MC leadership Neutral	Support for current MC leadership Slightly Unimportant	Support for current MC leadership Unimportant
Potential impact on MC	Potential impact on MC Very Important	Potential impact on MC Important	Potential impact on MC Neutral	Potential impact on MC Slightly Unimportant	Potential impact on MC Unimportant
Potential impact on a particular program	Potential impact on a particular program Very Important	Potential impact on a particular program Important	Potential impact on a particular program Neutral	Potential impact on a particular program Slightly Unimportant	Potential impact on a particular program Unimportant
Expected recognition	Expected recognition Very Important	Expected recognition Important	Expected recognition Neutral	Expected recognition Slightly Unimportant	Expected recognition Unimportant
Tax benefits	Tax benefits Very Important	Tax benefits Important	Tax benefits Neutral	Tax benefits Slightly Unimportant	Tax benefits Unimportant
*Other (please specify)	*Other (please specify) Very Important	*Other (please specify) Important	*Other (please specify) Neutral	*Other (please specify) Slightly Unimportant	*Other (please specify) Unimportant

*Please specify here

2. We would appreciate any additional comments on your motivation for supporting MC.

We would appreciate any additional comments on your motivation for supporting MC.

3. Maryville College is concerned about both its recognition of its donors and its stewardship of their gifts. Please rate your overall satisfaction with

	Very Satisfied	Satisfied	Neutral	Slightly Dissatisfied	Dissatisfied
Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc)	*Maryville College is concerned about both its recognition of its donors and its stewardship of their gifts. Please rate your overall satisfaction with Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc) Very Satisfied	Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc) Satisfied	Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc) Neutral	Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc) Slightly Dissatisfied	Recognition provided by MC (plaques and other visible tributes, listing in publications, invitations to events, etc) Dissatisfied
Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.)	Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.) Very Satisfied	Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.) Satisfied	Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.) Neutral	Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.) Slightly Dissatisfied	Stewardship provided by MC (gift Receipts, letters from the President and Deans, financial reports, reports from students, faculty, or programs which have benefited from the gift, etc.) Dissatisfied

4. How has Maryville College expressed its appreciation and kept you advised regarding its use of your donation? (Please check all that apply.)

How has Maryville College expressed its appreciation and kept you advised regarding its use of your donation? (Please check all that apply.) Receipt

Annual Financial Report

Letter of thanks from the President/other

Report on the use of the gift

Gifts from MC

Special events for donors

Recognition on campus

Invitations to MC events/activities

Other (please specify)

5. Based on the stewardship information you have received; please indicate your level of agreement with the following statements:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree
My gifts have been used in the way I intended	*Based on the stewardship information you have received; please indicate your level of agreement with the following statements: My gifts have been used in the way I intended Strongly Agree	My gifts have been used in the way I intended Agree	My gifts have been used in the way I intended Neutral	My gifts have been used in the way I intended Disagree	My gifts have been used in the way I intended Strongly Disagree
My gifts have been valued and appreciated	My gifts have been valued and appreciated Strongly Agree	My gifts have been valued and appreciated Agree	My gifts have been valued and appreciated Neutral	My gifts have been valued and appreciated Disagree	My gifts have been valued and appreciated Strongly Disagree
My gifts have made a difference at MC	My gifts have made a difference at MC Strongly Agree	My gifts have made a difference at MC Agree	My gifts have made a difference at MC Neutral	My gifts have made a difference at MC Disagree	My gifts have made a difference at MC Strongly Disagree
My gift receipt from MC was timely	My gift receipt from MC was timely Strongly Agree	My gift receipt from MC was timely Agree	My gift receipt from MC was timely Neutral	My gift receipt from MC was timely Disagree	My gift receipt from MC was timely Strongly Disagree
My letter of thanks was timely	My letter of thanks was timely Strongly Agree	My letter of thanks was timely Agree	My letter of thanks was timely Neutral	My letter of thanks was timely Disagree	My letter of thanks was timely Strongly Disagree
My report on the use of the gift was timely	My report on the use of the gift was timely Strongly Agree	My report on the use of the gift was timely Agree	My report on the use of the gift was timely Neutral	My report on the use of the gift was timely Disagree	My report on the use of the gift was timely Strongly Disagree

6. If your relationship with MC has been affected, how was it changed?

If your relationship with MC has been affected, how was it changed? Made it stronger – if so, how?

Made it weaker - if so, how?

Please describe how it has been affected

7. Would the stewardship/recognition you have received from MC motivate you to make additional gifts in the future?

Would the stewardship/recognition you have received from MC motivate you to make additional gifts in the future? Yes – if so, why?

No - if so, why?

Please describe how this has motivated you.

8. As a donor, how important is it to you to receive the following?

	Very Important	Slightly Important	Neutral	Slightly Unimportant	Unimportant
Receipt	*As a donor, how important is it to you to receive the following? Receipt Very Important	Receipt Slightly Important	Receipt Neutral	Receipt Slightly Unimportant	Receipt Unimportant
Presidential thank you	Presidential thank you Very Important	Presidential thank you Slightly Important	Presidential thank you Neutral	Presidential thank you Slightly Unimportant	Presidential thank you Unimportant
Faculty thank you	Faculty thank you Very Important	Faculty thank you Slightly Important	Faculty thank you Neutral	Faculty thank you Slightly Unimportant	Faculty thank you Unimportant
Student thank you	Student thank you Very Important	Student thank you Slightly Important	Student thank you Neutral	Student thank you Slightly Unimportant	Student thank you Unimportant
Volunteer thank you	Volunteer thank you Very Important	Volunteer thank you Slightly Important	Volunteer thank you Neutral	Volunteer thank you Slightly Unimportant	Volunteer thank you Unimportant
Staff thank you	Staff thank you Very Important	Staff thank you Slightly Important	Staff thank you Neutral	Staff thank you Slightly Unimportant	Staff thank you Unimportant
Call from one of the above	Call from one of the above Very Important	Call from one of the above Slightly Important	Call from one of the above Neutral	Call from one of the above Slightly Unimportant	Call from one of the above Unimportant
Annual reporting	Annual reporting Very Important	Annual reporting Slightly Important	Annual reporting Neutral	Annual reporting Slightly Unimportant	Annual reporting Unimportant
Annual letter reporting how gift was used	Annual letter reporting how gift was used Very Important	Annual letter reporting how gift was used Slightly Important	Annual letter reporting how gift was used Neutral	Annual letter reporting how gift was used Slightly Unimportant	Annual letter reporting how gift was used Unimportant
Meeting the individual/group that benefited	Meeting the individual/group that benefited Very Important	Meeting the individual/group that benefited Slightly Important	Meeting the individual/group that benefited Neutral	Meeting the individual/group that benefited Slightly Unimportant	Meeting the individual/group that benefited Unimportant
Invitation to a large event for all donors	Invitation to a large event for all donors Very Important	Invitation to a large event for all donors Slightly Important	Invitation to a large event for all donors Neutral	Invitation to a large event for all donors Slightly Unimportant	Invitation to a large event for all donors Unimportant
Invitation to an event for donors of a certain level	Invitation to an event for donors of a certain level Very Important	Invitation to an event for donors of a certain level Slightly Important	Invitation to an event for donors of a certain level Neutral	Invitation to an event for donors of a certain level Slightly Unimportant	Invitation to an event for donors of a certain level Unimportant
Listing on a plaque	Listing on a plaque Very Important	Listing on a plaque Slightly Important	Listing on a plaque Neutral	Listing on a plaque Slightly Unimportant	Listing on a plaque Unimportant
A token of thanks (gift)	A token of thanks (gift) Very Important	A token of thanks (gift) Slightly Important	A token of thanks (gift) Neutral	A token of thanks (gift) Slightly Unimportant	A token of thanks (gift) Unimportant
Personal visit with the President	Personal visit with the President Very Important	Personal visit with the President Slightly Important	Personal visit with the President Neutral	Personal visit with the President Slightly Unimportant	Personal visit with the President Unimportant
Personal visit with others	Personal visit with others Very Important	Personal visit with others Slightly Important	Personal visit with others Neutral	Personal visit with others Slightly Unimportant	Personal visit with others Unimportant

We would appreciate any additional comments you have regarding the recognition and the stewardship of your gifts

9. Did your gift qualify you for a membership in a gift club?

Did your gift qualify you for a membership in a gift club? No

Yes - please list which gift club

10. Did gift club membership and benefits influence the size of your gift?

Did gift club membership and benefits influence the size of your gift? Yes

Does not apply

We would appreciate any comments you might have on gift clubs and memberships.

11. How do you think your peers would like to be recognized for their gifts and efforts?

	Very Important	Slightly Important	Neutral	Slightly Unimportant	Unimportant
Receipt	*How do you think your peers would like to be recognized for their gifts and efforts? Receipt Very Important	Receipt Slightly Important	Receipt Neutral	Receipt Slightly Unimportant	Receipt Unimportant
Presidential thank you	Presidential thank you Very Important	Presidential thank you Slightly Important	Presidential thank you Neutral	Presidential thank you Slightly Unimportant	Presidential thank you Unimportant
Faculty thank you	Faculty thank you Very Important	Faculty thank you Slightly Important	Faculty thank you Neutral	Faculty thank you Slightly Unimportant	Faculty thank you Unimportant
Student thank you	Student thank you Very Important	Student thank you Slightly Important	Student thank you Neutral	Student thank you Slightly Unimportant	Student thank you Unimportant
Volunteer thank you	Volunteer thank you Very Important	Volunteer thank you Slightly Important	Volunteer thank you Neutral	Volunteer thank you Slightly Unimportant	Volunteer thank you Unimportant
Staff thank you	Staff thank you Very Important	Staff thank you Slightly Important	Staff thank you Neutral	Staff thank you Slightly Unimportant	Staff thank you Unimportant
Call from one of the above	Call from one of the above Very Important	Call from one of the above Slightly Important	Call from one of the above Neutral	Call from one of the above Slightly Unimportant	Call from one of the above Unimportant
Annual reporting	Annual reporting Very Important	Annual reporting Slightly Important	Annual reporting Neutral	Annual reporting Slightly Unimportant	Annual reporting Unimportant
Annual letter reporting how gift was used	Annual letter reporting how gift was used Very Important	Annual letter reporting how gift was used Slightly Important	Annual letter reporting how gift was used Neutral	Annual letter reporting how gift was used Slightly Unimportant	Annual letter reporting how gift was used Unimportant
Meeting the individual/group that benefited	Meeting the individual/group that benefited Very Important	Meeting the individual/group that benefited Slightly Important	Meeting the individual/group that benefited Neutral	Meeting the individual/group that benefited Slightly Unimportant	Meeting the individual/group that benefited Unimportant
Invitation to a large event for all donors	Invitation to a large event for all donors Very Important	Invitation to a large event for all donors Slightly Important	Invitation to a large event for all donors Neutral	Invitation to a large event for all donors Slightly Unimportant	Invitation to a large event for all donors Unimportant
Invitation to an event for donors of a certain level	Invitation to an event for donors of a certain level Very Important	Invitation to an event for donors of a certain level Slightly Important	Invitation to an event for donors of a certain level Neutral	Invitation to an event for donors of a certain level Slightly Unimportant	Invitation to an event for donors of a certain level Unimportant
Listing on a plaque	Listing on a plaque Very Important	Listing on a plaque Slightly Important	Listing on a plaque Neutral	Listing on a plaque Slightly Unimportant	Listing on a plaque Unimportant
A token of thanks (gift)	A token of thanks (gift) Very Important	A token of thanks (gift) Slightly Important	A token of thanks (gift) Neutral	A token of thanks (gift) Slightly Unimportant	A token of thanks (gift) Unimportant
Personal visit with the President	Personal visit with the President Very Important	Personal visit with the President Slightly Important	Personal visit with the President Neutral	Personal visit with the President Slightly Unimportant	Personal visit with the President Unimportant
Personal visit with others	Personal visit with others Very Important	Personal visit with others Slightly Important	Personal visit with others Neutral	Personal visit with others Slightly Unimportant	Personal visit with others Unimportant

12. If you have any additional comments you would like to share with the College, please tell us – we value your opinions.

If you have any additional comments you would like to share with the College, please tell us – we value your opinions.