Customer Service Satisfaction Survey
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1. The Ohio Counselor, Social Worker & Marriage and Family Therapist Board Customer Service Survey

The Ohio Counselor, Social Worker & Marriage and Family Therapist Board (CSWMFT) invites your opinion on the level of service provided for your contact or interaction with the Board. Please take a few minutes to complete this eight question survey. Your response will help improve future services provided by the Board.

1. What service did the Ohio Counselor, Social Worker & Marriage and Family Therapist Board provide?

What service did the Ohio Counselor, Social Worker & Marriage and Family Therapist Board provide? Licensing/Renewals

Complaints/Enforcement

Discuss laws and rules

Continuing Education

Other

Other (please specify)

2. Which profession did your issue/service deal with (check all that apply)?

Which profession did your issue/service deal with (check all that apply)? Counselor

Social Worker

Marriage and Family Therapist

3. Which of the following best describes you (check all that apply)?

Which of the following best describes you (check all that apply)? Current Licensee

Applicant for licensure (initial, upgrade or reinstatement)

Continuing Education Provider

Consumer of services from Board's licensees

Other

Other (please specify)

4. How would you rate your experience interacting with the CSWMFT Board?

	Excellent	Good	Neutral	Needs Improvement	Unsatisfactory	N/A
Timeliness of Service/Information provided	*How would you rate your experience interacting with the CSWMFT Board? Timeliness of Service/Information provided Excellent	Timeliness of Service/Information provided Good	Timeliness of Service/Information provided Neutral	Timeliness of Service/Information provided Needs Improvement	Timeliness of Service/Information provided Unsatisfactory	Timeliness of Service/Information provided N/A
Accuracy of Service/Information provided	Accuracy of Service/Information provided Excellent	Accuracy of Service/Information provided Good	Accuracy of Service/Information provided Neutral	Accuracy of Service/Information provided Needs Improvement	Accuracy of Service/Information provided Unsatisfactory	Accuracy of Service/Information provided N/A
Knowledge and Expertise of Board staff	Knowledge and Expertise of Board staff Excellent	Knowledge and Expertise of Board staff Good	Knowledge and Expertise of Board staff Neutral	Knowledge and Expertise of Board staff Needs Improvement	Knowledge and Expertise of Board staff Unsatisfactory	Knowledge and Expertise of Board staff N/A
Helpfulness of Board staff	Helpfulness of Board staff Excellent	Helpfulness of Board staff Good	Helpfulness of Board staff Neutral	Helpfulness of Board staff Needs Improvement	Helpfulness of Board staff Unsatisfactory	Helpfulness of Board staff N/A
Professionalism of Board staff	Professionalism of Board staff Excellent	Professionalism of Board staff Good	Professionalism of Board staff Neutral	Professionalism of Board staff Needs Improvement	Professionalism of Board staff Unsatisfactory	Professionalism of Board staff N/A
Courtesy of Board staff	Courtesy of Board staff Excellent	Courtesy of Board staff Good	Courtesy of Board staff Neutral	Courtesy of Board staff Needs Improvement	Courtesy of Board staff Unsatisfactory	Courtesy of Board staff N/A
Successful resolution of your issue	Successful resolution of your issue Excellent	Successful resolution of your issue Good	Successful resolution of your issue Neutral	Successful resolution of your issue Needs Improvement	Successful resolution of your issue Unsatisfactory	Successful resolution of your issue N/A
Overall Quality of Service by the CSWMFT Board	Overall Quality of Service by the CSWMFT Board Excellent	Overall Quality of Service by the CSWMFT Board Good	Overall Quality of Service by the CSWMFT Board Neutral	Overall Quality of Service by the CSWMFT Board Needs Improvement	Overall Quality of Service by the CSWMFT Board Unsatisfactory	Overall Quality of Service by the CSWMFT Board N/A

If "needs Improvement" or "Poor" selected, please specify why

5. How do you rate the CSWMFT Board's website?

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Website is easy to navigate.	*How do you rate the CSWMFT Board's website? Website is easy to navigate. Strongly Agree	Website is easy to navigate. Agree	Website is easy to navigate. Neutral	Website is easy to navigate. Disagree	Website is easy to navigate. Strongly Disagree	Website is easy to navigate. N/A
I easily found the information I desired.	I easily found the information I desired. Strongly Agree	I easily found the information I desired. Agree	I easily found the information I desired. Neutral	I easily found the information I desired. Disagree	I easily found the information I desired. Strongly Disagree	I easily found the information I desired. N/A
I regularly visit the Board's website.	I regularly visit the Board's website. Strongly Agree	I regularly visit the Board's website. Agree	I regularly visit the Board's website. Neutral	I regularly visit the Board's website. Disagree	I regularly visit the Board's website. Strongly Disagree	I regularly visit the Board's website. N/A

If you disagree, please specify why

6. What services/information would you like us to provide that is not currently available?

What services/information would you like us to provide that is not currently available?

7. Do you have any additional comments or suggestions?

Do you have any additional comments or suggestions?

8. Where are you located?

Where are you located? City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

9. Would you like a return email or phone call? We will use email or telephone # from the prior question to contact you.

Would you like a return email or phone call? We will use email or telephone # from the prior question to contact you.

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Customer Service Satisfaction SurveyExit this survey

1. The Ohio Counselor, Social Worker & Marriage and Family Therapist Board Customer Service Survey

Customer Service Satisfaction Survey
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