GW & Associates, Inc. Survey
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1. GW & Associates, Inc.

Get feedback from existing BOD/Homeowners.

1. Community Manager:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Community Knowledge	*Community Manager: Community Knowledge Poor	Community Knowledge Fair	Community Knowledge Satisfactory	Community Knowledge Good	Community Knowledge Excellent	Community Knowledge N/A
Communication/Listening Skills	Communication/Listening Skills Poor	Communication/Listening Skills Fair	Communication/Listening Skills Satisfactory	Communication/Listening Skills Good	Communication/Listening Skills Excellent	Communication/Listening Skills N/A
Dependability	Dependability Poor	Dependability Fair	Dependability Satisfactory	Dependability Good	Dependability Excellent	Dependability N/A
Return Call Same Day	Return Call Same Day Poor	Return Call Same Day Fair	Return Call Same Day Satisfactory	Return Call Same Day Good	Return Call Same Day Excellent	Return Call Same Day N/A
Responds To Request	Responds To Request Poor	Responds To Request Fair	Responds To Request Satisfactory	Responds To Request Good	Responds To Request Excellent	Responds To Request N/A

2. Adminstration

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Does your manager administer the contracts effectively?	*Adminstration Does your manager administer the contracts effectively? Poor	Does your manager administer the contracts effectively? Fair	Does your manager administer the contracts effectively? Satisfactory	Does your manager administer the contracts effectively? Good	Does your manager administer the contracts effectively? Excellent	Does your manager administer the contracts effectively? N/A
Does your manager know what is going on with all your projects?	Does your manager know what is going on with all your projects? Poor	Does your manager know what is going on with all your projects? Fair	Does your manager know what is going on with all your projects? Satisfactory	Does your manager know what is going on with all your projects? Good	Does your manager know what is going on with all your projects? Excellent	Does your manager know what is going on with all your projects? N/A
Is your manager available for guidance?	Is your manager available for guidance? Poor	Is your manager available for guidance? Fair	Is your manager available for guidance? Satisfactory	Is your manager available for guidance? Good	Is your manager available for guidance? Excellent	Is your manager available for guidance? N/A

Suggestions::

3. Reporting

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Does your manager submit accurate and complete reports?	*Reporting Does your manager submit accurate and complete reports? Poor	Does your manager submit accurate and complete reports? Fair	Does your manager submit accurate and complete reports? Satisfactory	Does your manager submit accurate and complete reports? Good	Does your manager submit accurate and complete reports? Excellent	Does your manager submit accurate and complete reports? N/A
Are the reports submitted on schedule?	Are the reports submitted on schedule? Poor	Are the reports submitted on schedule? Fair	Are the reports submitted on schedule? Satisfactory	Are the reports submitted on schedule? Good	Are the reports submitted on schedule? Excellent	Are the reports submitted on schedule? N/A
Are the reports readable?	Are the reports readable? Poor	Are the reports readable? Fair	Are the reports readable? Satisfactory	Are the reports readable? Good	Are the reports readable? Excellent	Are the reports readable? N/A
Are reports concise and to the point?	Are reports concise and to the point? Poor	Are reports concise and to the point? Fair	Are reports concise and to the point? Satisfactory	Are reports concise and to the point? Good	Are reports concise and to the point? Excellent	Are reports concise and to the point? N/A
Are the reports submitted with appropriate recommendations when necessary?	Are the reports submitted with appropriate recommendations when necessary? Poor	Are the reports submitted with appropriate recommendations when necessary? Fair	Are the reports submitted with appropriate recommendations when necessary? Satisfactory	Are the reports submitted with appropriate recommendations when necessary? Good	Are the reports submitted with appropriate recommendations when necessary? Excellent	Are the reports submitted with appropriate recommendations when necessary? N/A

Suggestion:

4. Financial Administration:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Does your manager effectively explain your financial reports to you"	*Financial Administration: Does your manager effectively explain your financial reports to you" Poor	Does your manager effectively explain your financial reports to you" Fair	Does your manager effectively explain your financial reports to you" Satisfactory	Does your manager effectively explain your financial reports to you" Good	Does your manager effectively explain your financial reports to you" Excellent	Does your manager effectively explain your financial reports to you" N/A
Does your manager effectively explain variances in your budget?	Does your manager effectively explain variances in your budget? Poor	Does your manager effectively explain variances in your budget? Fair	Does your manager effectively explain variances in your budget? Satisfactory	Does your manager effectively explain variances in your budget? Good	Does your manager effectively explain variances in your budget? Excellent	Does your manager effectively explain variances in your budget? N/A
Has he/she been effective in saving your community money?	Has he/she been effective in saving your community money? Poor	Has he/she been effective in saving your community money? Fair	Has he/she been effective in saving your community money? Satisfactory	Has he/she been effective in saving your community money? Good	Has he/she been effective in saving your community money? Excellent	Has he/she been effective in saving your community money? N/A

Suggestion:

5. Community Relations:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Does your manager skillfully represent the community to the homeowners?	*Community Relations: Does your manager skillfully represent the community to the homeowners? Poor	Does your manager skillfully represent the community to the homeowners? Fair	Does your manager skillfully represent the community to the homeowners? Satisfactory	Does your manager skillfully represent the community to the homeowners? Good	Does your manager skillfully represent the community to the homeowners? Excellent	Does your manager skillfully represent the community to the homeowners? N/A
Is he or she empathetic to individual homeowner concerns?	Is he or she empathetic to individual homeowner concerns? Poor	Is he or she empathetic to individual homeowner concerns? Fair	Is he or she empathetic to individual homeowner concerns? Satisfactory	Is he or she empathetic to individual homeowner concerns? Good	Is he or she empathetic to individual homeowner concerns? Excellent	Is he or she empathetic to individual homeowner concerns? N/A
Does he/she present an image that the Board of Directors is proud of?	Does he/she present an image that the Board of Directors is proud of? Poor	Does he/she present an image that the Board of Directors is proud of? Fair	Does he/she present an image that the Board of Directors is proud of? Satisfactory	Does he/she present an image that the Board of Directors is proud of? Good	Does he/she present an image that the Board of Directors is proud of? Excellent	Does he/she present an image that the Board of Directors is proud of? N/A
Is the manager mindful to the Board policy?	Is the manager mindful to the Board policy? Poor	Is the manager mindful to the Board policy? Fair	Is the manager mindful to the Board policy? Satisfactory	Is the manager mindful to the Board policy? Good	Is the manager mindful to the Board policy? Excellent	Is the manager mindful to the Board policy? N/A

6. Communication:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Does your manager keep appropriate people informed?	*Communication: Does your manager keep appropriate people informed? Poor	Does your manager keep appropriate people informed? Fair	Does your manager keep appropriate people informed? Satisfactory	Does your manager keep appropriate people informed? Good	Does your manager keep appropriate people informed? Excellent	Does your manager keep appropriate people informed? N/A
Is written correspondence clear and concise?	Is written correspondence clear and concise? Poor	Is written correspondence clear and concise? Fair	Is written correspondence clear and concise? Satisfactory	Is written correspondence clear and concise? Good	Is written correspondence clear and concise? Excellent	Is written correspondence clear and concise? N/A
Is his/her correspondence an accurate representation of your/our policy?	Is his/her correspondence an accurate representation of your/our policy? Poor	Is his/her correspondence an accurate representation of your/our policy? Fair	Is his/her correspondence an accurate representation of your/our policy? Satisfactory	Is his/her correspondence an accurate representation of your/our policy? Good	Is his/her correspondence an accurate representation of your/our policy? Excellent	Is his/her correspondence an accurate representation of your/our policy? N/A

7. Decisiveness:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Is your manager able to reach timely decisions and initiate action?	*Decisiveness: Is your manager able to reach timely decisions and initiate action? Poor	Is your manager able to reach timely decisions and initiate action? Fair	Is your manager able to reach timely decisions and initiate action? Satisfactory	Is your manager able to reach timely decisions and initiate action? Good	Is your manager able to reach timely decisions and initiate action? Excellent	Is your manager able to reach timely decisions and initiate action? N/A

8. Attitude:

	Poor	Fair	Satisfactory	Good	Excellent	N/A
Is your manager enthusiastic, cooperative, and adaptable?	*Attitude: Is your manager enthusiastic, cooperative, and adaptable? Poor	Is your manager enthusiastic, cooperative, and adaptable? Fair	Is your manager enthusiastic, cooperative, and adaptable? Satisfactory	Is your manager enthusiastic, cooperative, and adaptable? Good	Is your manager enthusiastic, cooperative, and adaptable? Excellent	Is your manager enthusiastic, cooperative, and adaptable? N/A

Comment:

9. Front Desk:
Question 1: Does the office answer the phone professionally?
Question 2: Is your call directed to the proper person?

Front Desk: Question 1: Does the office answer the phone professionally? Question 2: Is your call directed to the proper person? Question 1: Yes Question 1: No	Question 2: Yes Question 2: No
Comment:

10. Would you recommend GW & Associates, Inc. to other communities?

Would you recommend GW & Associates, Inc. to other communities? Yes

Comment:

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GW & Associates, Inc. SurveyExit this survey >>

1. GW & Associates, Inc.

GW & Associates, Inc. Survey
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