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Help Desk Customer Satisfaction Survey
The Help Desk would appreciate your feedback regarding our services. Please complete this on-line evaluation to help us provide the University with the highest quality service.
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1
. How did you contact the Help Desk?
Phone
Email
Online (HEAT Self-Service)
How did you contact the Help Desk?
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2
. How satisfied were you with the level of professionalism and courtesy shown by the Help Desk Analyst?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Not Applicable
How satisfied were you with the level of professionalism and courtesy shown by the Help Desk Analyst?
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3
. How satisfied were you with level of service provided by the on site Desktop Specialist?
Very Satisfied
Satisfied
Neutral
Dissatisfied
Not Applicable
How satisfied were you with level of service provided by the on site Desktop Specialist?
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4
. Overall, how satisfied were you with your customer service experience.
Very Satisfied
Satisfied
Neutral
Dissatisfied
Overall, how satisfied were you with your customer service experience.
5
. What other services would you like offered by the Help Desk?
What other services would you like offered by the Help Desk?
6
. Additional Comments/Suggestions:
Additional Comments/Suggestions:
7
. The following information is optional:
The following information is optional:
Name:
Email Address:
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