| 1. Our staff explained the inspection or complaint process at the beginning of the visit. | | | | | | |
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| 2. Our staff provided sufficient explanation and assistance to complete the necessary forms. | | | | | | |
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| 3. During the inspection, you or your staff were informed of the information needed and given the opportunity to provide additional information relevant to the findings. | | | | | | |
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| 4. At the end of the inspection, our staff presented inspection findings clearly and concisely. | | | | | | |
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| 5. If differences arose during the inspection, they were resolved prior to our staff's departure. | | | | | | |
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| 6. Our staff were professional and courteous with you and your staff. | | | | | | |
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| 7. Our staff were professional and courteous with children/youth in your program. | | | | | | |
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| 8. Aside from the inspection/complaint investigation, we responded to your inquiries by satisfactorily answering your questions. | | | | | | |
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| 9. Aside from the inspection/complaint investigation process, we responded to your inquiries by returning phone calls in a timely manner. | | | | | | |
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