The Charleston Police Department's Citizen Satisfaction and Safety Survey

Providing feedback will assist us in our efforts to continually improve our service to the community

1. How many times have you had contact with a Charleston Police Department employee over the past year?

	0	1-2 times	3-5 times	6-8 times	9 or more times
Police Officer Contact	*How many times have you had contact with a Charleston Police Department employee over the past year? Police Officer Contact 0	Police Officer Contact 1-2 times	Police Officer Contact 3-5 times	Police Officer Contact 6-8 times	Police Officer Contact 9 or more times
Civilian Employee Contact	Civilian Employee Contact 0	Civilian Employee Contact 1-2 times	Civilian Employee Contact 3-5 times	Civilian Employee Contact 6-8 times	Civilian Employee Contact 9 or more times

2. What types of contacts have you had over the last year with the Charleston Police Department?

What types of contacts have you had over the last year with the Charleston Police Department? Call for Police Services Received Roadside Assistance Attended a Safety or Educational Program Attended Community Meetings Reporting a Crime as a Witness	Reporting a Crime as the Victim Receiving a Traffic Citation Receiving a Traffic Warning Involved in a Traffic Crash Witnessed a Traffic Crash	Arrestee Questioned or Detained as a Suspect No Contact
Other (please specify)

3. During my most recent contact with a member of the Charleston Police Department, the employee: (please rate each area regarding this encounter)

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
treated me fair	*During my most recent contact with a member of the Charleston Police Department, the employee: (please rate each area regarding this encounter) treated me fair Strongly Agree	treated me fair Agree	treated me fair Neutral	treated me fair Disagree	treated me fair Strongly Disagree	treated me fair N/A
was professional	was professional Strongly Agree	was professional Agree	was professional Neutral	was professional Disagree	was professional Strongly Disagree	was professional N/A
was helpful	was helpful Strongly Agree	was helpful Agree	was helpful Neutral	was helpful Disagree	was helpful Strongly Disagree	was helpful N/A
was proficient	was proficient Strongly Agree	was proficient Agree	was proficient Neutral	was proficient Disagree	was proficient Strongly Disagree	was proficient N/A
was responsive to my requests and/or needs	was responsive to my requests and/or needs Strongly Agree	was responsive to my requests and/or needs Agree	was responsive to my requests and/or needs Neutral	was responsive to my requests and/or needs Disagree	was responsive to my requests and/or needs Strongly Disagree	was responsive to my requests and/or needs N/A
was courteous	was courteous Strongly Agree	was courteous Agree	was courteous Neutral	was courteous Disagree	was courteous Strongly Disagree	was courteous N/A
was knowledgeable	was knowledgeable Strongly Agree	was knowledgeable Agree	was knowledgeable Neutral	was knowledgeable Disagree	was knowledgeable Strongly Disagree	was knowledgeable N/A
handled my situation in a timely manner	handled my situation in a timely manner Strongly Agree	handled my situation in a timely manner Agree	handled my situation in a timely manner Neutral	handled my situation in a timely manner Disagree	handled my situation in a timely manner Strongly Disagree	handled my situation in a timely manner N/A
resolved and/or addressed my concerns	resolved and/or addressed my concerns Strongly Agree	resolved and/or addressed my concerns Agree	resolved and/or addressed my concerns Neutral	resolved and/or addressed my concerns Disagree	resolved and/or addressed my concerns Strongly Disagree	resolved and/or addressed my concerns N/A

4. If your contact involved a call for police services please respond to these questions:

	Yes	No	N/A
Did you have any issues reaching the Dispatcher?	*If your contact involved a call for police services please respond to these questions: Did you have any issues reaching the Dispatcher? Yes	Did you have any issues reaching the Dispatcher? No	Did you have any issues reaching the Dispatcher? N/A
Was the Dispatcher courteous?	Was the Dispatcher courteous? Yes	Was the Dispatcher courteous? No	Was the Dispatcher courteous? N/A
Was the Dispatcher helpful?	Was the Dispatcher helpful? Yes	Was the Dispatcher helpful? No	Was the Dispatcher helpful? N/A
Was the Dispatcher professional?	Was the Dispatcher professional? Yes	Was the Dispatcher professional? No	Was the Dispatcher professional? N/A
Was the Dispatcher knowledgeable?	Was the Dispatcher knowledgeable? Yes	Was the Dispatcher knowledgeable? No	Was the Dispatcher knowledgeable? N/A
Did the Dispatcher meet or exceed your service expectations?	Did the Dispatcher meet or exceed your service expectations? Yes	Did the Dispatcher meet or exceed your service expectations? No	Did the Dispatcher meet or exceed your service expectations? N/A
Did the Officer respond in a timely manner?	Did the Officer respond in a timely manner? Yes	Did the Officer respond in a timely manner? No	Did the Officer respond in a timely manner? N/A
Was the Officer courteous?	Was the Officer courteous? Yes	Was the Officer courteous? No	Was the Officer courteous? N/A
Was the Officer helpful?	Was the Officer helpful? Yes	Was the Officer helpful? No	Was the Officer helpful? N/A
Was the Officer professional?	Was the Officer professional? Yes	Was the Officer professional? No	Was the Officer professional? N/A
Was the Officer knowledgeable?	Was the Officer knowledgeable? Yes	Was the Officer knowledgeable? No	Was the Officer knowledgeable? N/A
Did the Officer meet or exceed your service expectations?	Did the Officer meet or exceed your service expectations? Yes	Did the Officer meet or exceed your service expectations? No	Did the Officer meet or exceed your service expectations? N/A

Comments

5. Did the employee take a report of any kind in connection with your most recent encounter?

Did the employee take a report of any kind in connection with your most recent encounter? Yes

6. Which type(s) of report(s) have employees of the Charleston Police Department completed during the contacts you have had with our members?

Which type(s) of report(s) have employees of the Charleston Police Department completed during the contacts you have had with our members? Accident Report

Offense Report

Traffic Citation

Warning Citation

Arrest Citation or Paperwork

Field Contact Card

No Report Completed

Other (please specify)

7. I have found that the report(s) completed by employees of the Charleston Police Department during my contact with its members:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Were legible	*I have found that the report(s) completed by employees of the Charleston Police Department during my contact with its members: Were legible Strongly Agree	Were legible Agree	Were legible Neutral	Were legible Disagree	Were legible Strongly Disagree	Were legible N/A
Were completely accurate	Were completely accurate Strongly Agree	Were completely accurate Agree	Were completely accurate Neutral	Were completely accurate Disagree	Were completely accurate Strongly Disagree	Were completely accurate N/A
Were explained to me	Were explained to me Strongly Agree	Were explained to me Agree	Were explained to me Neutral	Were explained to me Disagree	Were explained to me Strongly Disagree	Were explained to me N/A

Comments

8. Please rate the following statements in reference to receiving a copy of any report taken by the Charleston Police Department:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Obtaining a copy of the report was easy	*Please rate the following statements in reference to receiving a copy of any report taken by the Charleston Police Department: Obtaining a copy of the report was easy Strongly Agree	Obtaining a copy of the report was easy Agree	Obtaining a copy of the report was easy Neutral	Obtaining a copy of the report was easy Disagree	Obtaining a copy of the report was easy Strongly Disagree	Obtaining a copy of the report was easy N/A
The copy I received was legible	The copy I received was legible Strongly Agree	The copy I received was legible Agree	The copy I received was legible Neutral	The copy I received was legible Disagree	The copy I received was legible Strongly Disagree	The copy I received was legible N/A
The copy I received was complete	The copy I received was complete Strongly Agree	The copy I received was complete Agree	The copy I received was complete Neutral	The copy I received was complete Disagree	The copy I received was complete Strongly Disagree	The copy I received was complete N/A
The copy I received did not contain errors	The copy I received did not contain errors Strongly Agree	The copy I received did not contain errors Agree	The copy I received did not contain errors Neutral	The copy I received did not contain errors Disagree	The copy I received did not contain errors Strongly Disagree	The copy I received did not contain errors N/A
The report was available in a timely manner	The report was available in a timely manner Strongly Agree	The report was available in a timely manner Agree	The report was available in a timely manner Neutral	The report was available in a timely manner Disagree	The report was available in a timely manner Strongly Disagree	The report was available in a timely manner N/A

Additional Comments(please specify)

9. Based on your experiences with the Charleston Police Department, please rate the overall quality of the services provided by the agency and its members.

Based on your experiences with the Charleston Police Department, please rate the overall quality of the services provided by the agency and its members. Excellent

Above Average

Average

Below Average

Poor

10. Have you been the victim of a crime in the City of Charleston?

Have you been the victim of a crime in the City of Charleston? Yes

11. How safe do you feel in the City of Charleston?

How safe do you feel in the City of Charleston? Very Safe

Somewhat Safe

Unsure

Somewhat Unsafe

Very Unsafe

12. I believe crime in the City of Charleston is:

I believe crime in the City of Charleston is: Significantly decreasing

Decreasing

Stable

Increasing

significantly Increasing

13. On what crime or activity should the Charleston Police Department concentrate or focus its efforts on to make our City safer?

	Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Violent Crimes	*On what crime or activity should the Charleston Police Department concentrate or focus its efforts on to make our City safer? Violent Crimes Unimportant	Violent Crimes Somewhat Unimportant	Violent Crimes Somewhat Important	Violent Crimes Critical	Violent Crimes N/A
Auto Theft	Auto Theft Unimportant	Auto Theft Somewhat Unimportant	Auto Theft Somewhat Important	Auto Theft Critical	Auto Theft N/A
Narcotics	Narcotics Unimportant	Narcotics Somewhat Unimportant	Narcotics Somewhat Important	Narcotics Critical	Narcotics N/A
Drunk Drivers	Drunk Drivers Unimportant	Drunk Drivers Somewhat Unimportant	Drunk Drivers Somewhat Important	Drunk Drivers Critical	Drunk Drivers N/A
Proactive Neighborhood Patrol	Proactive Neighborhood Patrol Unimportant	Proactive Neighborhood Patrol Somewhat Unimportant	Proactive Neighborhood Patrol Somewhat Important	Proactive Neighborhood Patrol Critical	Proactive Neighborhood Patrol N/A
Burglary	Burglary Unimportant	Burglary Somewhat Unimportant	Burglary Somewhat Important	Burglary Critical	Burglary N/A
Larceny	Larceny Unimportant	Larceny Somewhat Unimportant	Larceny Somewhat Important	Larceny Critical	Larceny N/A
Traffic Offenses	Traffic Offenses Unimportant	Traffic Offenses Somewhat Unimportant	Traffic Offenses Somewhat Important	Traffic Offenses Critical	Traffic Offenses N/A
Fraud	Fraud Unimportant	Fraud Somewhat Unimportant	Fraud Somewhat Important	Fraud Critical	Fraud N/A

Comments (please specify)

14. Rate the overall quality of services provided by the Charleston Police Department

Rate the overall quality of services provided by the Charleston Police Department Excellent

Above Average

Average

Below Average

Poor

15. Rate the overall quality of life in the City of Charleston

Rate the overall quality of life in the City of Charleston Excellent

Above Average

Average

Below Average

Poor

16. Please provide any recommendations and/or suggestions you have on how we can improve our service to you and the community we serve.

Please provide any recommendations and/or suggestions you have on how we can improve our service to you and the community we serve.

17. Residential Zip Code

Residential Zip Code

18. Gender

Gender

19. Age

Age

20. Race/Ethnicity

Race/Ethnicity

21. The following information is only needed if you authorize a member of the Charleston Police Department to contact you.

The following information is only needed if you authorize a member of the Charleston Police Department to contact you. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

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