The Charleston Police Department's Citizen Satisfaction and Safety Survey

Providing feedback will assist us in our efforts to continually improve our service to the community

1. How many times have you had contact with a Charleston Police Department employee over the past year?

	0	1-2 times	3-5 times	6-8 times	9 or more times
Police Officer Contact	How many times have you had contact with a Charleston Police Department employee over the past year? Police Officer Contact 0	1-2 times	3-5 times	6-8 times	9 or more times
Civilian Employee Contact	Civilian Employee Contact 0	1-2 times	3-5 times	6-8 times	9 or more times

2. What types of contacts have you had over the last year with the Charleson Police Department?

What types of contacts have you had over the last year with the Charleson Police Department? Call for Police Services Received Roadside Assistance Attended a Safety or Educational Program Attended Community Meetings Reporting a Crime as a Witness	Reporting a Crime as the Victim Receiving a Traffic Citation Receiving a Traffic Warning Involved in a Traffic Crash Witnessed a Traffic Crash	Arrestee Questioned or Detained as a Suspect No Contact
Other (please specify)

3. During my most recent contact with a member of the Charleston Police Department, the employee: (please rate each area regarding this encounter)

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
treated me fair	During my most recent contact with a member of the Charleston Police Department, the employee: (please rate each area regarding this encounter) treated me fair Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was professional	was professional Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was helpful	was helpful Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was proficient	was proficient Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was responsive to my requests and/or needs	was responsive to my requests and/or needs Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was courteous	was courteous Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
was knowledgeable	was knowledgeable Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
handled my situation in a timely manner	handled my situation in a timely manner Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
resolved and/or addressed my concerns	resolved and/or addressed my concerns Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A

4. If your contact involved a call for police services please respond to these questions:

	Yes	No	N/A
Did you have any issues reaching the Dispatcher?	If your contact involved a call for police services please respond to these questions: Did you have any issues reaching the Dispatcher? Yes	No	N/A
Was the Dispatcher courteous?	Was the Dispatcher courteous? Yes	No	N/A
Was the Dispatcher helpful?	Was the Dispatcher helpful? Yes	No	N/A
Was the Dispatcher professional?	Was the Dispatcher professional? Yes	No	N/A
Was the Dispatcher knowledgeable?	Was the Dispatcher knowledgeable? Yes	No	N/A
Did the Dispatcher meet or exceed your service expectations?	Did the Dispatcher meet or exceed your service expectations? Yes	No	N/A
Did the Officer respond in a timely manner?	Did the Officer respond in a timely manner? Yes	No	N/A
Was the Officer courteous?	Was the Officer courteous? Yes	No	N/A
Was the Officer helpful?	Was the Officer helpful? Yes	No	N/A
Was the Officer professional?	Was the Officer professional? Yes	No	N/A
Was the Officer knowledgeable?	Was the Officer knowledgeable? Yes	No	N/A
Did the Officer meet or exceed your service expectations?	Did the Officer meet or exceed your service expectations? Yes	No	N/A

Comments

5. Did the employee take a report of any kind in connection with your most recent encounter?

Did the employee take a report of any kind in connection with your most recent encounter? Yes

6. Which type(s) of report(s) have employees of the Charleston Police Department completed during the contacts you have had with our members?

Which type(s) of report(s) have employees of the Charleston Police Department completed during the contacts you have had with our members? Accident Report

Offense Report

Traffic Citation

Warning Citation

Arrest Citation or Paperwork

Field Contact Card

No Report Completed

Other (please specify)

7. I have found that the report(s) completed by employees of the Charleston Police Department during my contact with its members:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Were legible	I have found that the report(s) completed by employees of the Charleston Police Department during my contact with its members: Were legible Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Were completely accurate	Were completely accurate Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Were explained to me	Were explained to me Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A

Comments

8. Please rate the following statements in reference to receiving a copy of any report taken by the Charleston Police Department:

	Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
Obtaining a copy of the report was easy	Please rate the following statements in reference to receiving a copy of any report taken by the Charleston Police Department: Obtaining a copy of the report was easy Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The copy I received was legible	The copy I received was legible Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The copy I received was complete	The copy I received was complete Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The copy I received did not contain errors	The copy I received did not contain errors Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A
The report was available in a timely manner	The report was available in a timely manner Strongly Agree	Agree	Neutral	Disagree	Strongly Disagree	N/A

Additional Comments(please specify)

9. Based on your experiences with the Charleston Police Department, please rate the overall quality of the services provided by the agency and its members.

Based on your experiences with the Charleston Police Department, please rate the overall quality of the services provided by the agency and its members. Excellent

Above Average

Average

Below Average

Poor

10. Have you been the victim of a crime in the City of Charleston?

Have you been the victim of a crime in the City of Charleston? Yes

11. How safe do you feel in the City of Charleston?

How safe do you feel in the City of Charleston? Very Safe

Somewhat Safe

Unsure

Somewhat Unsafe

Very Unsafe

12. I believe crime in the City of Charleston is:

I believe crime in the City of Charleston is: Significantly decreasing

Decreasing

Stable

Increasing

significantly Increasing

13. On what crime or activity should the Charleston Police Department concentrate or focus its efforts on to make our City safer?

	Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Violent Crimes	On what crime or activity should the Charleston Police Department concentrate or focus its efforts on to make our City safer? Violent Crimes Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Auto Theft	Auto Theft Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Narcotics	Narcotics Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Drunk Drivers	Drunk Drivers Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Proactive Neighborhood Patrol	Proactive Neighborhood Patrol Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Burglary	Burglary Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Larceny	Larceny Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Traffic Offenses	Traffic Offenses Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A
Fraud	Fraud Unimportant	Somewhat Unimportant	Somewhat Important	Critical	N/A

Comments (please specify)

14. Rate the overall quality of services provided by the Charleston Police Department

Rate the overall quality of services provided by the Charleston Police Department Excellent

Above Average

Average

Below Average

Poor

15. Rate the overall quality of life in the City of Charleston

Rate the overall quality of life in the City of Charleston Excellent

Above Average

Average

Below Average

Poor

16. Please provide any recommendations and/or suggestions you have on how we can improve our service to you and the community we serve.

Please provide any recommendations and/or suggestions you have on how we can improve our service to you and the community we serve.

17. Residential Zip Code

Residential Zip Code

18. Gender

Gender

19. Age

Age

20. Race/Ethnicity

Race/Ethnicity

21. The following information is only needed if you authorize a member of the Charleston Police Department to contact you.

The following information is only needed if you authorize a member of the Charleston Police Department to contact you. Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number:

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