NMS Labs Account Setup Survey

1. NMS Labs Account #:

NMS Labs Account #:

2. Did you personally complete a new account request form?

Did you personally complete a new account request form? Yes

3. If yes, how easy was the form to use?

	Easy	Fairly Easy	Somewhat Difficult	Difficult
Choose one:	*If yes, how easy was the form to use? Choose one: Easy	Choose one: Fairly Easy	Choose one: Somewhat Difficult	Choose one: Difficult

4. How easy was the overall process to get your account set up?

	Easy	Fairly Easy	Somewhat Difficult	Difficult
Choose one:	*How easy was the overall process to get your account set up? Choose one: Easy	Choose one: Fairly Easy	Choose one: Somewhat Difficult	Choose one: Difficult

5. Did you request supplies?

Did you request supplies? Yes

6. If yes, how did you place your supplies request?

If yes, how did you place your supplies request? Through Sales Rep

Through Client Support

Email request

7. If yes, did the supplies arrive in a timely manner?

	Timely	Fairly Timely	Somewhat Delayed	Not Timely At All
Choose one:	*If yes, did the supplies arrive in a timely manner? Choose one: Timely	Choose one: Fairly Timely	Choose one: Somewhat Delayed	Choose one: Not Timely At All

8. Other than your Sales Representative, did anyone contact you from NMS Labs to follow up on your new account request?

Other than your Sales Representative, did anyone contact you from NMS Labs to follow up on your new account request? Yes

If yes, please specify person or department who contacted you, if known.

9. If yes, was the follow up you received helpful?

If yes, was the follow up you received helpful? Yes

Why / Why Not?

10. What do you think NMS Labs could have done better in the new account setup process?

What do you think NMS Labs could have done better in the new account setup process?

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