UCSF Campus Procurement & Business Contracts Survey

Please take the time to provide us general feedback on our customer service or feedback on a specific project and/or delivered service that has been completed. Your opinion is extremely important and will assist us in improving our customer service to the campus community.

Thank you.

1. If applicable, please provide a brief description of the specific project, contract and/or service deliverable.
(i.e. Contract Number, Vendor Name, Independent Consultant Agreement, Requisition Ref. Number, etc.)

If applicable, please provide a brief description of the specific project, contract and/or service deliverable. (i.e. Contract Number, Vendor Name, Independent Consultant Agreement, Requisition Ref. Number, etc.)

2. For which department unit are you providing feedback?

For which department unit are you providing feedback? Business Contracts	Campus Procurement	Customer Service	Strategic Sourcing
Please provide the name of the person who assisted you on your project, contract or other service deliverable.

3. Please identify your affiliation with UCSF.

Please identify your affiliation with UCSF. Staff (Non-Manager)	Staff (Manager)	Department Head	Finance Manger	Lab Manager	Faculty	Post-doc/Fellow	Graduate Student
Other (please specify affiliation to UCSF)

4. When interacting with our department staff member, were they professional, courteous and helpful?

When interacting with our department staff member, were they professional, courteous and helpful? Poor

Less than Satisfactory

Satisfactory

More than Satisfactory

Superior

5. How informative and effective was the department staff member who assisted you?

How informative and effective was the department staff member who assisted you? Poor

Less than Satisfactory

Satisfactory

More than Satisfactory

Superior

6. How well were your customer service needs fulfilled?

How well were your customer service needs fulfilled? Poor

Less than Satisfactory

Satisfactory

More than Satisfactory

Superior

7. How quickly did the department staff member respond to your initial inquiry?

How quickly did the department staff member respond to your initial inquiry? Same Day

Next Day

Within 2 Days

Within 1 Week

More than 1 Week

No response at all

8. How did you contact the department staff member throughout your customer service experience?
(Select all methods of contact you used)

How did you contact the department staff member throughout your customer service experience? (Select all methods of contact you used) Email	Telephone	Campus Mail	Fax	In Person
Other (please specify)

9. Overall, how satisfied are you with your most recent customer service experience?

Overall, how satisfied are you with your most recent customer service experience? Very Satisfied

Satisfied

Less than Satisfied

Not Satisfied

10. Would you like a department manager to contact you?

Would you like a department manager to contact you? Yes (Please input your contact information in the box below)

We welcome your specific comments on how we can improve our customer service. Please do so in the box below. Contact Information/Additional Comments

CP&BC Customer Service Satisfaction

1. If applicable, please provide a brief description of the specific project, contract and/or service deliverable. (i.e. Contract Number, Vendor Name, Independent Consultant Agreement, Requisition Ref. Number, etc.)

2. For which department unit are you providing feedback?

3. Please identify your affiliation with UCSF.

4. When interacting with our department staff member, were they professional, courteous and helpful?

5. How informative and effective was the department staff member who assisted you?

6. How well were your customer service needs fulfilled?

7. How quickly did the department staff member respond to your initial inquiry?

8. How did you contact the department staff member throughout your customer service experience?(Select all methods of contact you used)

9. Overall, how satisfied are you with your most recent customer service experience?

10. Would you like a department manager to contact you?

1. If applicable, please provide a brief description of the specific project, contract and/or service deliverable.
(i.e. Contract Number, Vendor Name, Independent Consultant Agreement, Requisition Ref. Number, etc.)

8. How did you contact the department staff member throughout your customer service experience?
(Select all methods of contact you used)