District Service Center Customer Satisfaction Survey - 2009 - Bond Program
 

Bond Program

 

1. Are you an employee at a Campus?

2. If you answered “Yes” please indicate in which of the following functional areas you work.

3. The staff in this department demonstrate a strong understanding of my needs and wants.

4. The staff in this department provide timely and beneficial communication.

5. The staff in this department cultivate a culture of openness in information sharing.

6. The staff in this department seek to be innovative.

7. The staff in this department regularly go above and beyond the call of duty to provide service.

8. The staff in this department are knowledgeable in their respective areas of service.

9. The staff in this department provide valuable insight that helps me to do my job better.

10. The staff in this department share knowledge with other DSC departments to minimize duplication of efforts.

11. The staff in this department are sensitive to the timeliness of my service request.

12. The staff in this department are approachable.

13. The staff in this department attempt to understand my point of view.

14. The staff in this department communicate in a professional manner.

15. The staff in this department handle difficult customers with ease.

16. The staff in this department are organized in a way that makes it easy to know who/where to go for problem resolution.

17. The staff in this department work quickly to resolve problems.

18. The staff in this department understand how problems may impact multiple departments and/or locations.

19. The staff in this department are able to identify the core issues of problems that I present.

20. The staff in this department clearly communicate the steps taken toward problem resolution.

21. The staff in this department seek input from all stakeholders before making a decision.

22. The staff in this department are able to redefine service processes to meet changing needs.

23. The staff in this department collaborate among departments and employee groups to resolve problems.

24. The staff in this department inquire about my satisfaction once a problem is resolved.

25. Please provide any additional comments you may have.