SurveyMonkey Powered Online Survey

	Not at all important									Extremely important
Importance	*Overall, how important is the library to you? Importance Not at all important	Importance	Importance	Importance	Importance	Importance	Importance	Importance	Importance	Importance Extremely important

2. Do you have a Joplin Public Library card?

Do you have a Joplin Public Library card? Yes, I live in the city limits and have a card

Yes, I pay for a nonresident card

No, I live in the city, but haven't gotten a card

No, I live outside the city limits and don't want to/can't afford to pay for a library card

3. Overall, how satisfied are you with the services of the library?

	Not at all									Very satisfied
Satisfaction	*Overall, how satisfied are you with the services of the library? Satisfaction Not at all	Satisfaction	Satisfaction	Satisfaction	Satisfaction	Satisfaction	Satisfaction	Satisfaction	Satisfaction	Satisfaction Very satisfied

4. How well do the library's services meet your expectations?

	Fall far short									Exceed extremely
Expectations	*How well do the library's services meet your expectations? Expectations Fall far short	Expectations	Expectations	Expectations	Expectations	Expectations	Expectations	Expectations	Expectations	Expectations Exceed extremely

5. Overall, how do you rate the quality of the library's services?

	Very low									Terrific
Quality	*Overall, how do you rate the quality of the library's services? Quality Very low	Quality	Quality	Quality	Quality	Quality	Quality	Quality	Quality	Quality Terrific

6. Would you recommend the services of the library to others?

	Absolutely not									Definitely yes
Recommendation	*Would you recommend the services of the library to others? Recommendation Absolutely not	Recommendation	Recommendation	Recommendation	Recommendation	Recommendation	Recommendation	Recommendation	Recommendation	Recommendation Definitely yes

7. How likely are you to use the library's services again?

	Not at all									Extremely likely
Future use	*How likely are you to use the library's services again? Future use Not at all	Future use	Future use	Future use	Future use	Future use	Future use	Future use	Future use	Future use Extremely likely

8. Compared with other libraries you have used, the Joplin Public Library provides

Compared with other libraries you have used, the Joplin Public Library provides

9. When dealing with the library's staff. . .

	Disagree									Agree	N/A
Overall, you are satisfied with the experience	*When dealing with the library's staff. . . Overall, you are satisfied with the experience Disagree	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience	Overall, you are satisfied with the experience Agree	Overall, you are satisfied with the experience N/A
When called upon, staff provide useful assistance	When called upon, staff provide useful assistance Disagree	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance	When called upon, staff provide useful assistance Agree	When called upon, staff provide useful assistance N/A
Staff offer assistance without being asked	Staff offer assistance without being asked Disagree	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked	Staff offer assistance without being asked Agree	Staff offer assistance without being asked N/A
Staff respond in a professional manner	Staff respond in a professional manner Disagree	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner	Staff respond in a professional manner Agree	Staff respond in a professional manner N/A
Your inquiries are answered efficiently	Your inquiries are answered efficiently Disagree	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently	Your inquiries are answered efficiently Agree	Your inquiries are answered efficiently N/A
Your inquiries are answered promptly	Your inquiries are answered promptly Disagree	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly	Your inquiries are answered promptly Agree	Your inquiries are answered promptly N/A
The overall quality of service is excellent	The overall quality of service is excellent Disagree	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent	The overall quality of service is excellent Agree	The overall quality of service is excellent N/A
It is easy to submit suggestions and comments	It is easy to submit suggestions and comments Disagree	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments	It is easy to submit suggestions and comments Agree	It is easy to submit suggestions and comments N/A
Staff seems to be working efficiently	Staff seems to be working efficiently Disagree	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently	Staff seems to be working efficiently Agree	Staff seems to be working efficiently N/A
Staff is courteous	Staff is courteous Disagree	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous	Staff is courteous Agree	Staff is courteous N/A
Staff is welcoming	Staff is welcoming Disagree	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming	Staff is welcoming Agree	Staff is welcoming N/A

Optional comment/explanation

10. How long have you been using the Joplin Public Library?

How long have you been using the Joplin Public Library? less than 1 year

1-5 years

6-10 years

10-20 years

more than 20 years

11. How often have you used the library in the past year?

How often have you used the library in the past year? never

1-5 times

6-9 times

10-20 times

20-49 times

more than 50 times

12. How often do you plan to use the library in the next year?

How often do you plan to use the library in the next year? less often	about the same	more often
If more or less, why?

13. You use the Joplin Public Library for (choose all that apply)

You use the Joplin Public Library for (choose all that apply) formal education related

how-to information

self-improvement

leisure activities

computer access

work related

other

If other, please explain (optional)

14. To find information in the library in the past year, you have (check all that apply)

To find information in the library in the past year, you have (check all that apply) Located information on your own, without assistance

Received help from a library staff member

Found information using a library computer (catalog, library webpage, online Reference Resources, internet)

Found information using posted signs

Found information by browsing through the library

Found information using one or more of the library's online resources (library catalog, webpage, Ebscohost, Reference USA, etc.) from a location outside the library

I haven't used the library

15. Please indicate all services of the library that you have used in the past year.

Please indicate all services of the library that you have used in the past year. Borrowed materials (books, DVDs, audios, etc.)

Used materials while in the library

Used the online catalog while in the library

Used the computer lab

Used library equipment (copiers, fax, reader/printer, bookreader, etc.)

Attended programs or meetings

Accessed services remotely (online or phone)

Accessed the internet at the library

Used an online database at the library

I haven't used the library in the past year

16. You are (select the best fit)

You are (select the best fit) a student

retired

a homemaker

in the workforce

not presently employed

other

17. At the Joplin Public Library. . .

	Totally disagree									Totally agree	N/A
Locating information and materials is quick and easy	*At the Joplin Public Library. . . Locating information and materials is quick and easy Totally disagree	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy	Locating information and materials is quick and easy Totally agree	Locating information and materials is quick and easy N/A
I usually have success in finding the information I want	I usually have success in finding the information I want Totally disagree	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want	I usually have success in finding the information I want Totally agree	I usually have success in finding the information I want N/A

18. If you wish, you may add explanations or other comments or questions about library services here. If you would like an answer to a question, please include your email or mailing address. Thank you for taking time to share your thoughts with us. We appreciate your feedback!

If you wish, you may add explanations or other comments or questions about library services here. If you would like an answer to a question, please include your email or mailing address. Thank you for taking time to share your thoughts with us. We appreciate your feedback!

Satisfaction survey