Customer Survey - Hotel Capstone

1. How Are We Doing?

Thank you for taking the time to complete the Hotel Capstone Guest Satisfaction Survey. Your valuable opinion and input will be used for training purposes.

For a chance to WIN the monthly prize, make sure to include your contact information on the last page of this survey. Your personal information will not be shared or distributed.

Thanks for staying at The Hotel Capstone!

1. Was this your first visit to Hotel Capstone?

Was this your first visit to Hotel Capstone? Yes

2. Please rate the following aspects of our hotel.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Your overall experience as a guest?	*Please rate the following aspects of our hotel. Your overall experience as a guest? Excellent	Your overall experience as a guest? Good	Your overall experience as a guest? Adequate	Your overall experience as a guest? Poor	Your overall experience as a guest? Unacceptable	Your overall experience as a guest? N/A
Quality of service overall?	Quality of service overall? Excellent	Quality of service overall? Good	Quality of service overall? Adequate	Quality of service overall? Poor	Quality of service overall? Unacceptable	Quality of service overall? N/A
Quality of accomodations overall?	Quality of accomodations overall? Excellent	Quality of accomodations overall? Good	Quality of accomodations overall? Adequate	Quality of accomodations overall? Poor	Quality of accomodations overall? Unacceptable	Quality of accomodations overall? N/A
Satisifaction with our Executive Level?	Satisifaction with our Executive Level? Excellent	Satisifaction with our Executive Level? Good	Satisifaction with our Executive Level? Adequate	Satisifaction with our Executive Level? Poor	Satisifaction with our Executive Level? Unacceptable	Satisifaction with our Executive Level? N/A
Quality of Pre-arrival / arrival experience?	Quality of Pre-arrival / arrival experience? Excellent	Quality of Pre-arrival / arrival experience? Good	Quality of Pre-arrival / arrival experience? Adequate	Quality of Pre-arrival / arrival experience? Poor	Quality of Pre-arrival / arrival experience? Unacceptable	Quality of Pre-arrival / arrival experience? N/A
Quality of departure experience?	Quality of departure experience? Excellent	Quality of departure experience? Good	Quality of departure experience? Adequate	Quality of departure experience? Poor	Quality of departure experience? Unacceptable	Quality of departure experience? N/A

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