EMF Service Teams Customer Service Survey
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1. Default Section
1
. Which team member are you providing feedback on?
Which team member are you providing feedback on?
Andrew Longstreth, Team Lead, Accountant
Annabelle Aguas, Accountant
Azeb Sertsu, Team Lead, Accountant
Bruce Adams, Accountant
Dennis Ip, Accountant
Edward Day, Accountant
Eric Fernandez, Accountant
Faye Ou, Accountant
Florence Lu, Senior EMF Project Analyst
Francine Hill, Accountant
Jonathan Ng, Accountant
Kevin Wong, Accountant
Lana Tomitch, ARRA Analyst
Lei Zheng, Data Analyst
Linda, Ng, Accountant
Lorenzo Regala, Accountant
Mary Caston, Accountant
Michael Grafton, Manager, Special Projects
Nancy Ha, Accountant
Pearl Leong-Yow, Accountant
Renato Romero, Accountant
Stan Zimmermann, Accounting Services Manager
Sylvia Ching, Team Lead, Accountant
Teresa Seto, Accountant
2
. Based on a recent interaction with the Service Teams unit, how satisfied are you with the experience? If you are not satisfied with your experience and would like to discuss this with a manager, please provide your name and telephone number in the space provide in question 7.
Based on a recent interaction with the Service Teams unit, how satisfied are you with the experience? If you are not satisfied with your experience and would like to discuss this with a manager, please provide your name and telephone number in the space provide in question 7.
Not satisfied at all
Less than fully satisfied
Neutral
Generally satisfied
Very satisfied
3
. Was the Service Team member(s) who assisted you courteous and helpful?
Was the Service Team member(s) who assisted you courteous and helpful?
Yes
No
4
. How quickly did the team member(s) respond to you?
How quickly did the team member(s) respond to you?
Within 24 hours
Within 48 hours
Within 1 week
More than 1 week
No one responded
5
. How was your most recent contact with the Service Teams conducted?
How was your most recent contact with the Service Teams conducted?
E-mail
Telephone
In person
6
. We appreciate all feedback. Please provide any additional comments you may have.
We appreciate all feedback. Please provide any additional comments you may have.
7
. If you would like a manager to contact you, please provide your name and phone number.
If you would like a manager to contact you, please provide your name and phone number.
Name
Telephone number
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