Bookstore Customer Satisfaction Survey
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We value your opinions and would greatly appreciate if you would complete this brief survey to assist us in providing the best service to our customers. Less than five minutes is required to provide your important feedback to the Jefferson Bookstore.
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1
. In your most recent shopping trip, how would you rate your experience with the following:
Complete Unsatisfied
Somewhat Unsatisfied
Satisfied
Extremely Satisfied
N/A
Friendly & Knowledgable Staff
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In your most recent shopping trip, how would you rate your experience with the following: Friendly & Knowledgable Staff Complete Unsatisfied
Friendly & Knowledgable Staff Somewhat Unsatisfied
Friendly & Knowledgable Staff Satisfied
Friendly & Knowledgable Staff Extremely Satisfied
Friendly & Knowledgable Staff N/A
Variety/Quality of Merchandise
Variety/Quality of Merchandise Complete Unsatisfied
Variety/Quality of Merchandise Somewhat Unsatisfied
Variety/Quality of Merchandise Satisfied
Variety/Quality of Merchandise Extremely Satisfied
Variety/Quality of Merchandise N/A
Pricing
Pricing Complete Unsatisfied
Pricing Somewhat Unsatisfied
Pricing Satisfied
Pricing Extremely Satisfied
Pricing N/A
Store Signage
Store Signage Complete Unsatisfied
Store Signage Somewhat Unsatisfied
Store Signage Satisfied
Store Signage Extremely Satisfied
Store Signage N/A
Ease of Locating Items
Ease of Locating Items Complete Unsatisfied
Ease of Locating Items Somewhat Unsatisfied
Ease of Locating Items Satisfied
Ease of Locating Items Extremely Satisfied
Ease of Locating Items N/A
Communication about Store Special Events
Communication about Store Special Events Complete Unsatisfied
Communication about Store Special Events Somewhat Unsatisfied
Communication about Store Special Events Satisfied
Communication about Store Special Events Extremely Satisfied
Communication about Store Special Events N/A
Textbook Availability
Textbook Availability Complete Unsatisfied
Textbook Availability Somewhat Unsatisfied
Textbook Availability Satisfied
Textbook Availability Extremely Satisfied
Textbook Availability N/A
Special Order Request
Special Order Request Complete Unsatisfied
Special Order Request Somewhat Unsatisfied
Special Order Request Satisfied
Special Order Request Extremely Satisfied
Special Order Request N/A
Online Ordering
Online Ordering Complete Unsatisfied
Online Ordering Somewhat Unsatisfied
Online Ordering Satisfied
Online Ordering Extremely Satisfied
Online Ordering N/A
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2
. Are you aware that the Jefferson Bookstore offers 10% off all book purchases?
Are you aware that the Jefferson Bookstore offers 10% off all book purchases?
Yes
No
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3
. Besides the price of textbooks, if you ran the Bookstore, what would be three things you would do differently than the Bookstore is doing right now?
Besides the price of textbooks, if you ran the Bookstore, what would be three things you would do differently than the Bookstore is doing right now?
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4
. Which of these categories best describes you?
Which of these categories best describes you?
Jefferson Student
Jefferson Faculty/Employee
Jefferson Alumni
Other (please specify)
5
. Salesperson's Initials
Salesperson's Initials
This is a sample receipt with the salesperson's initials circled. Please use this as a guide to find the salesperson's initials on your receipt and answer question #5.
6
. Additional Comments.
Additional Comments.
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