Shipping Costs - What is important?
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1. Online shipping questionnaire
1
. What is your preferred method of shipping, when ordering online?
What is your preferred method of shipping, when ordering online?
USPS - First Class
USPS - Priority
UPS Ground
Fedex Ground
UPS 2 Day
UPS Overnight
Fedex 2 Day
Fedex Overnight
Other (please specify)
2
. Is having your item insured important when ordering an item online?
Is having your item insured important when ordering an item online?
Yes - always
No - Never
Only if it is over $50
Only if it is breakable
Sometimes, depends
Other (please specify)
3
. When ordering a product online, would you like the choice of adding insurance...or do you expect it to be included?
When ordering a product online, would you like the choice of adding insurance...or do you expect it to be included?
Yes - It should be included automatically
No - I want the choice
Other (please specify)
4
. If insurance is offered, but you choose not to select it when ordering online and the item arrives damaged or lost.....whose responsibility is it?
If insurance is offered, but you choose not to select it when ordering online and the item arrives damaged or lost.....whose responsibility is it?
The company I ordered from
USPS/UPS/Fedex - they lost/damaged it in shipping
Other (please specify)
5
. Do you expect the company to replace an item lost/damaged in shipping, even if you chose NOT to pay for shipping insurance when purchasing the item?
Do you expect the company to replace an item lost/damaged in shipping, even if you chose NOT to pay for shipping insurance when purchasing the item?
Yes
No
Sometimes
Other (please specify)
6
. Please share with us things you like and dislike about shipping etc, when ordering online.
Please share with us things you like and dislike about shipping etc, when ordering online.
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