School Tour Evaluation
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1. Default Section

1. Your information:

2. Is this your first visit to the History Center?

Is this your first visit to the History Center? YES

If YES, how did you discover the History Center's school tours?

3. Please rate you booking experience?

	Poor	Needs Improvement	Good	One of the best
INITIAL INQUIRY - did you receive a friendly response?	*Please rate you booking experience? INITIAL INQUIRY - did you receive a friendly response? Poor	INITIAL INQUIRY - did you receive a friendly response? Needs Improvement	INITIAL INQUIRY - did you receive a friendly response? Good	INITIAL INQUIRY - did you receive a friendly response? One of the best
FOLLOW UP - were your questions answered in a timely manner?	FOLLOW UP - were your questions answered in a timely manner? Poor	FOLLOW UP - were your questions answered in a timely manner? Needs Improvement	FOLLOW UP - were your questions answered in a timely manner? Good	FOLLOW UP - were your questions answered in a timely manner? One of the best
SCHEDULING - how was the process?	SCHEDULING - how was the process? Poor	SCHEDULING - how was the process? Needs Improvement	SCHEDULING - how was the process? Good	SCHEDULING - how was the process? One of the best
PAYMENT - were the instructions clear?	PAYMENT - were the instructions clear? Poor	PAYMENT - were the instructions clear? Needs Improvement	PAYMENT - were the instructions clear? Good	PAYMENT - were the instructions clear? One of the best
What was the overall level of customer service?	What was the overall level of customer service? Poor	What was the overall level of customer service? Needs Improvement	What was the overall level of customer service? Good	What was the overall level of customer service? One of the best

4. How would you rate your visit to Heinz History Center?

	Poor	Needs Improvement	Good	Excellent
Were you greeted in a friendly and professional manner?	*How would you rate your visit to Heinz History Center? Were you greeted in a friendly and professional manner? Poor	Were you greeted in a friendly and professional manner? Needs Improvement	Were you greeted in a friendly and professional manner? Good	Were you greeted in a friendly and professional manner? Excellent
How well did the tour meet your learning objective?	How well did the tour meet your learning objective? Poor	How well did the tour meet your learning objective? Needs Improvement	How well did the tour meet your learning objective? Good	How well did the tour meet your learning objective? Excellent
How well did your docent provide instruction?	How well did your docent provide instruction? Poor	How well did your docent provide instruction? Needs Improvement	How well did your docent provide instruction? Good	How well did your docent provide instruction? Excellent
How well did your docent relate to your students?	How well did your docent relate to your students? Poor	How well did your docent relate to your students? Needs Improvement	How well did your docent relate to your students? Good	How well did your docent relate to your students? Excellent
How smoothly did your day run?	How smoothly did your day run? Poor	How smoothly did your day run? Needs Improvement	How smoothly did your day run? Good	How smoothly did your day run? Excellent

5. Name two or three things your students learned as a result of your visit.

Name two or three things your students learned as a result of your visit.

6. Based on your experience, would you return to the History Center for another tour?

Based on your experience, would you return to the History Center for another tour? Yes

7. Additional thoughts, comments or suggestions

Additional thoughts, comments or suggestions

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