Customer Satisfaction - Cortland Banks | How Are We Doing?

1. Service Characteristics

 
 33% 
Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen our bond with our customers.

Cortland Banks | Member FDIC
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1. Please rank, your criteria for choosing a Bank.
Most ImportantVery ImportantImportantLess ImportantNot Important
Industry/marketplace knowledge
Length of time in business
Consultative capabilities
Technology and Tools provided
Personal Referral
Best rate
Responsiveness to requests
Value-added services
Location
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2. Please rate the following questions.
ExcellentAbove AverageAverageBelow AveragePoorN/A
The quality of our responses to your questions and concerns.
The timeliness of your Personal Banker and/or teller's response to your needs.
The timeliness of your lender's response to your needs.
The knowledge level of your Personal Banker and/or teller.
The knowledge level of your lender.
Your Personal Banker and/or teller keeps you informed of changes.
Your lender keeps you informed of changes.
How is our ability to anticipate your needs and provide assistance pro actively.
Our products and services we provide meet your objectives.
We are easy to work with.
Overall, how do you rank our services to you.
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3. Please rate the following question.
Most likelyVery likelyLikelyLess likelyNot likelyN/A
How likely are you to Bank with us again?
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4. What products and services are you most interested in?
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5. Please rate the following question.
Highly satisfiedVery satisfiedSatisfiedNot satisfiedHighly unsatisfiedN/A
How satisfied are you with Cortland Banks?
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6. Please rate the following question.
Most likelyVery likelyLikelyLess likelyNot likelyN/A
How likely are you to recommend Cortland Banks' products/services to others?
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