Customer Satisfaction - Cortland Banks | How Are We Doing?
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1. Service Characteristics

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Please take a few minutes to complete this survey on the quality of service we provide. We welcome your feedback and appreciate your honesty. With your help, we hope to strengthen our bond with our customers.

Cortland Banks | Member FDIC

1. Please rank, your criteria for choosing a Bank.

	Most Important	Very Important	Important	Less Important	Not Important
Industry/marketplace knowledge	*Please rank, your criteria for choosing a Bank. Industry/marketplace knowledge Most Important	Industry/marketplace knowledge Very Important	Industry/marketplace knowledge Important	Industry/marketplace knowledge Less Important	Industry/marketplace knowledge Not Important
Length of time in business	Length of time in business Most Important	Length of time in business Very Important	Length of time in business Important	Length of time in business Less Important	Length of time in business Not Important
Consultative capabilities	Consultative capabilities Most Important	Consultative capabilities Very Important	Consultative capabilities Important	Consultative capabilities Less Important	Consultative capabilities Not Important
Technology and Tools provided	Technology and Tools provided Most Important	Technology and Tools provided Very Important	Technology and Tools provided Important	Technology and Tools provided Less Important	Technology and Tools provided Not Important
Personal Referral	Personal Referral Most Important	Personal Referral Very Important	Personal Referral Important	Personal Referral Less Important	Personal Referral Not Important
Best rate	Best rate Most Important	Best rate Very Important	Best rate Important	Best rate Less Important	Best rate Not Important
Responsiveness to requests	Responsiveness to requests Most Important	Responsiveness to requests Very Important	Responsiveness to requests Important	Responsiveness to requests Less Important	Responsiveness to requests Not Important
Value-added services	Value-added services Most Important	Value-added services Very Important	Value-added services Important	Value-added services Less Important	Value-added services Not Important
Location	Location Most Important	Location Very Important	Location Important	Location Less Important	Location Not Important

2. Please rate the following questions.

	Excellent	Above Average	Average	Below Average	Poor	N/A
The quality of our responses to your questions and concerns.	*Please rate the following questions. The quality of our responses to your questions and concerns. Excellent	The quality of our responses to your questions and concerns. Above Average	The quality of our responses to your questions and concerns. Average	The quality of our responses to your questions and concerns. Below Average	The quality of our responses to your questions and concerns. Poor	The quality of our responses to your questions and concerns. N/A
The timeliness of your Personal Banker and/or teller's response to your needs.	The timeliness of your Personal Banker and/or teller's response to your needs. Excellent	The timeliness of your Personal Banker and/or teller's response to your needs. Above Average	The timeliness of your Personal Banker and/or teller's response to your needs. Average	The timeliness of your Personal Banker and/or teller's response to your needs. Below Average	The timeliness of your Personal Banker and/or teller's response to your needs. Poor	The timeliness of your Personal Banker and/or teller's response to your needs. N/A
The timeliness of your lender's response to your needs.	The timeliness of your lender's response to your needs. Excellent	The timeliness of your lender's response to your needs. Above Average	The timeliness of your lender's response to your needs. Average	The timeliness of your lender's response to your needs. Below Average	The timeliness of your lender's response to your needs. Poor	The timeliness of your lender's response to your needs. N/A
The knowledge level of your Personal Banker and/or teller.	The knowledge level of your Personal Banker and/or teller. Excellent	The knowledge level of your Personal Banker and/or teller. Above Average	The knowledge level of your Personal Banker and/or teller. Average	The knowledge level of your Personal Banker and/or teller. Below Average	The knowledge level of your Personal Banker and/or teller. Poor	The knowledge level of your Personal Banker and/or teller. N/A
The knowledge level of your lender.	The knowledge level of your lender. Excellent	The knowledge level of your lender. Above Average	The knowledge level of your lender. Average	The knowledge level of your lender. Below Average	The knowledge level of your lender. Poor	The knowledge level of your lender. N/A
Your Personal Banker and/or teller keeps you informed of changes.	Your Personal Banker and/or teller keeps you informed of changes. Excellent	Your Personal Banker and/or teller keeps you informed of changes. Above Average	Your Personal Banker and/or teller keeps you informed of changes. Average	Your Personal Banker and/or teller keeps you informed of changes. Below Average	Your Personal Banker and/or teller keeps you informed of changes. Poor	Your Personal Banker and/or teller keeps you informed of changes. N/A
Your lender keeps you informed of changes.	Your lender keeps you informed of changes. Excellent	Your lender keeps you informed of changes. Above Average	Your lender keeps you informed of changes. Average	Your lender keeps you informed of changes. Below Average	Your lender keeps you informed of changes. Poor	Your lender keeps you informed of changes. N/A
How is our ability to anticipate your needs and provide assistance pro actively.	How is our ability to anticipate your needs and provide assistance pro actively. Excellent	How is our ability to anticipate your needs and provide assistance pro actively. Above Average	How is our ability to anticipate your needs and provide assistance pro actively. Average	How is our ability to anticipate your needs and provide assistance pro actively. Below Average	How is our ability to anticipate your needs and provide assistance pro actively. Poor	How is our ability to anticipate your needs and provide assistance pro actively. N/A
Our products and services we provide meet your objectives.	Our products and services we provide meet your objectives. Excellent	Our products and services we provide meet your objectives. Above Average	Our products and services we provide meet your objectives. Average	Our products and services we provide meet your objectives. Below Average	Our products and services we provide meet your objectives. Poor	Our products and services we provide meet your objectives. N/A
We are easy to work with.	We are easy to work with. Excellent	We are easy to work with. Above Average	We are easy to work with. Average	We are easy to work with. Below Average	We are easy to work with. Poor	We are easy to work with. N/A
Overall, how do you rank our services to you.	Overall, how do you rank our services to you. Excellent	Overall, how do you rank our services to you. Above Average	Overall, how do you rank our services to you. Average	Overall, how do you rank our services to you. Below Average	Overall, how do you rank our services to you. Poor	Overall, how do you rank our services to you. N/A

3. Please rate the following question.

	Most likely	Very likely	Likely	Less likely	Not likely	N/A
How likely are you to Bank with us again?	*Please rate the following question. How likely are you to Bank with us again? Most likely	How likely are you to Bank with us again? Very likely	How likely are you to Bank with us again? Likely	How likely are you to Bank with us again? Less likely	How likely are you to Bank with us again? Not likely	How likely are you to Bank with us again? N/A

4. What products and services are you most interested in?

What products and services are you most interested in? Business Products Bonds Debit/ATM cards Mortgage Products Commercial Products	Loans (personal) Certificate of Deposit Loans (business) Personal Checking Products Investor Relations	IRA Business Checking Products Personal Savings Products
Other (please specify)

5. Please rate the following question.

	Highly satisfied	Very satisfied	Satisfied	Not satisfied	Highly unsatisfied	N/A
How satisfied are you with Cortland Banks?	*Please rate the following question. How satisfied are you with Cortland Banks? Highly satisfied	How satisfied are you with Cortland Banks? Very satisfied	How satisfied are you with Cortland Banks? Satisfied	How satisfied are you with Cortland Banks? Not satisfied	How satisfied are you with Cortland Banks? Highly unsatisfied	How satisfied are you with Cortland Banks? N/A

6. Please rate the following question.

	Most likely	Very likely	Likely	Less likely	Not likely	N/A
How likely are you to recommend Cortland Banks' products/services to others?	*Please rate the following question. How likely are you to recommend Cortland Banks' products/services to others? Most likely	How likely are you to recommend Cortland Banks' products/services to others? Very likely	How likely are you to recommend Cortland Banks' products/services to others? Likely	How likely are you to recommend Cortland Banks' products/services to others? Less likely	How likely are you to recommend Cortland Banks' products/services to others? Not likely	How likely are you to recommend Cortland Banks' products/services to others? N/A

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Customer Satisfaction - Cortland Banks | How Are We Doing?Exit this survey >>

1. Service Characteristics

Customer Satisfaction - Cortland Banks | How Are We Doing?
Exit this survey >>