Murray State Student Affairs Customer Satisfaction SurveyMurray State Student Affairs Customer Satisfaction Survey

One of our goals in Student Affairs at Murray State is to provide quality service. Your comments and input is important to achieving our goal. Please take a few minutes to answer the following questions. Thank you.

1. Which department assisted you?

Which department assisted you?

2. What method did you use to contact us?

What method did you use to contact us? Stopped by the office

Phone call

E-mail

Other

3. What was the reason for your contact with us?

What was the reason for your contact with us? General Information

Problem Resolution

Other (please specify)

4. Please rate the following options.

	Strongly Agree	Agree	Disagree	Strongly Disagree	No Comment
Staff members were courteous	*Please rate the following options. Staff members were courteous Strongly Agree	Staff members were courteous Agree	Staff members were courteous Disagree	Staff members were courteous Strongly Disagree	Staff members were courteous No Comment
Staff members helped and answered all questions I had	Staff members helped and answered all questions I had Strongly Agree	Staff members helped and answered all questions I had Agree	Staff members helped and answered all questions I had Disagree	Staff members helped and answered all questions I had Strongly Disagree	Staff members helped and answered all questions I had No Comment
Staff members gave me accurate information	Staff members gave me accurate information Strongly Agree	Staff members gave me accurate information Agree	Staff members gave me accurate information Disagree	Staff members gave me accurate information Strongly Disagree	Staff members gave me accurate information No Comment
My information was returned in a timely manner	My information was returned in a timely manner Strongly Agree	My information was returned in a timely manner Agree	My information was returned in a timely manner Disagree	My information was returned in a timely manner Strongly Disagree	My information was returned in a timely manner No Comment
I am happy with my experience	I am happy with my experience Strongly Agree	I am happy with my experience Agree	I am happy with my experience Disagree	I am happy with my experience Strongly Disagree	I am happy with my experience No Comment

5. Which staff member assisted you?

Which staff member assisted you?

6. Comments:

Comments:

7. Based on your service and experience with Student Affairs, which kind of improvements would you suggest?

Based on your service and experience with Student Affairs, which kind of improvements would you suggest?

8. Please provide the following information (optional).

Please provide the following information (optional). Name:
Company:
Address:
Address 2:
City/Town:
State:
ZIP/Postal Code:
Country:
Email Address:
Phone Number: