CanadaHelps Charity Survey - Fall 2008

CanadaHelps is interested in learning what charities know about various online technologies, what charities are using, what they're interested in learning about and what issues they're having that can be addressed with technology.

As the recipient of a grant from the Ontario Trillium Foundation, CanadaHelps will be using the information from this survey and a series of consultations to develop a package of learning tools for charities to learn more about how various online technologies can assist them in day-to-day functioning, marketing and communications, and fundraising.

Your participation in this survey or in our consultation process will assist us in developing the right tools for you, for free.

TELL US ABOUT YOURSELF

TELL US ABOUT YOURSELF Organization Name

Type of organization (check off all those that apply)

Type of organization (check off all those that apply) Animal Welfare

Arts & Culture

Children and youth

Education

Environment

Health

International Development

Religious

Social Services

Volunteer / Voluntary Sector Development

Other

Please Specify

Province / Territory

Province / Territory Alberta

British Columbia

Manitoba

New Brunswick

Newfoundland & Labrador

Northwest Territories

Nova Scotia

Nunavut

Ontario

Prince Edward Island

Quebec

Saskatchewan

Yukon

THE BASICS

Do you have a website?

THE BASICS Do you have a website? Yes

How often does it get updated?

How often does it get updated? Daily

Weekly

Monthly

Irregularly

When needed

Our website is currently out of date

Who updates your website?

Who updates your website? Staff person

Volunteer

Outsourced company / individual

We don't currently have a resource available to update our website

Do you have a staff person dedicated to online technology?

Do you have a staff person dedicated to online technology? Yes

If yes, is this person . . . ?

If yes, is this person . . . ? Full-time

Part-time

Contract

Volunteer

How do you communicate with your donors? Check all that apply.

How do you communicate with your donors? Check all that apply. Direct mail

Personal mail

Newsletter

Phone

Social Networking sites

Face-to-face

Blog

Other

Please Specify

Do you accept donations over the internet?

Do you accept donations over the internet? Yes

Who is your service provider?

Who is your service provider? CanadaHelps

Other

If you wish, please specify

What other forms of fundraising do you do? Check all that apply.

What other forms of fundraising do you do? Check all that apply. Direct mail

Special events

Runs or other "a-thons"

Yearly campaigns in the community

Lottos

Galas

Other

Please specify

Would you like to use online technology more?

Would you like to use online technology more? Yes

If yes, what is holding you back? Check all that apply.

If yes, what is holding you back? Check all that apply. Board approval

Budget

Lack of knowledge

Not a priority

Time

Other

Please Specify

What are your concerns about online technology? Check all that apply.

What are your concerns about online technology? Check all that apply. Lack of control

Cost

Too time-consuming

Fear a loss of personal contact with donors

Won't yield results

Donor base isn't interested in technology

Where do you currently get information about online technology? Check all that apply.

Where do you currently get information about online technology? Check all that apply. CharityVillage

Imagine Canada

TechSoup

The news

Other

Please Specify

What are the most effective means of learning for you? Check all that apply.

What are the most effective means of learning for you? Check all that apply. Reading

Visual (i.e. presentation)

Hands-on

Workshop

Conference

Other

Please Specify

Would you use an online resource centre dedicated to online technology for charities?

Would you use an online resource centre dedicated to online technology for charities? Yes

Do you think online technology is a potential solution for some of the issues you are dealing with as an organization? If so, what are those issues?

Approximately what percentage of your charity's overall budget is dedicated to online technology?

Is your charity familiar with the following Internet applications and their fundraising potential?

	Never Heard Of It	Heard Of It But Not Familiar With It	We Know What It Does	Aware Of What It Does	Very Familiar With It
Blogs	Is your charity familiar with the following Internet applications and their fundraising potential? Blogs Never Heard Of It	Blogs Heard Of It But Not Familiar With It	Blogs We Know What It Does	Blogs Aware Of What It Does	Blogs Very Familiar With It
Email Campaigns	Email Campaigns Never Heard Of It	Email Campaigns Heard Of It But Not Familiar With It	Email Campaigns We Know What It Does	Email Campaigns Aware Of What It Does	Email Campaigns Very Familiar With It
Email Newsletters	Email Newsletters Never Heard Of It	Email Newsletters Heard Of It But Not Familiar With It	Email Newsletters We Know What It Does	Email Newsletters Aware Of What It Does	Email Newsletters Very Familiar With It
Facebook	Facebook Never Heard Of It	Facebook Heard Of It But Not Familiar With It	Facebook We Know What It Does	Facebook Aware Of What It Does	Facebook Very Familiar With It
Flickr	Flickr Never Heard Of It	Flickr Heard Of It But Not Familiar With It	Flickr We Know What It Does	Flickr Aware Of What It Does	Flickr Very Familiar With It
MySpace	MySpace Never Heard Of It	MySpace Heard Of It But Not Familiar With It	MySpace We Know What It Does	MySpace Aware Of What It Does	MySpace Very Familiar With It
RSS Feeds	RSS Feeds Never Heard Of It	RSS Feeds Heard Of It But Not Familiar With It	RSS Feeds We Know What It Does	RSS Feeds Aware Of What It Does	RSS Feeds Very Familiar With It
Podcasts	Podcasts Never Heard Of It	Podcasts Heard Of It But Not Familiar With It	Podcasts We Know What It Does	Podcasts Aware Of What It Does	Podcasts Very Familiar With It
Second Life	Second Life Never Heard Of It	Second Life Heard Of It But Not Familiar With It	Second Life We Know What It Does	Second Life Aware Of What It Does	Second Life Very Familiar With It
Text Messaging	Text Messaging Never Heard Of It	Text Messaging Heard Of It But Not Familiar With It	Text Messaging We Know What It Does	Text Messaging Aware Of What It Does	Text Messaging Very Familiar With It
Instant Messaging	Instant Messaging Never Heard Of It	Instant Messaging Heard Of It But Not Familiar With It	Instant Messaging We Know What It Does	Instant Messaging Aware Of What It Does	Instant Messaging Very Familiar With It
Tags / Social Bookmarking	Tags / Social Bookmarking Never Heard Of It	Tags / Social Bookmarking Heard Of It But Not Familiar With It	Tags / Social Bookmarking We Know What It Does	Tags / Social Bookmarking Aware Of What It Does	Tags / Social Bookmarking Very Familiar With It
Twitter	Twitter Never Heard Of It	Twitter Heard Of It But Not Familiar With It	Twitter We Know What It Does	Twitter Aware Of What It Does	Twitter Very Familiar With It
Web Stats	Web Stats Never Heard Of It	Web Stats Heard Of It But Not Familiar With It	Web Stats We Know What It Does	Web Stats Aware Of What It Does	Web Stats Very Familiar With It
Widgets	Widgets Never Heard Of It	Widgets Heard Of It But Not Familiar With It	Widgets We Know What It Does	Widgets Aware Of What It Does	Widgets Very Familiar With It
Wikis	Wikis Never Heard Of It	Wikis Heard Of It But Not Familiar With It	Wikis We Know What It Does	Wikis Aware Of What It Does	Wikis Very Familiar With It
YouTube	YouTube Never Heard Of It	YouTube Heard Of It But Not Familiar With It	YouTube We Know What It Does	YouTube Aware Of What It Does	YouTube Very Familiar With It

Does your charity use the following Internet applications?

	Never Use It	Checked It Out But Never Use It	Tried It Out	Have Used It A Few Times	Use It Regularly
Blogs	Does your charity use the following Internet applications? Blogs Never Use It	Blogs Checked It Out But Never Use It	Blogs Tried It Out	Blogs Have Used It A Few Times	Blogs Use It Regularly
Email Campaigns	Email Campaigns Never Use It	Email Campaigns Checked It Out But Never Use It	Email Campaigns Tried It Out	Email Campaigns Have Used It A Few Times	Email Campaigns Use It Regularly
Email Newsletters	Email Newsletters Never Use It	Email Newsletters Checked It Out But Never Use It	Email Newsletters Tried It Out	Email Newsletters Have Used It A Few Times	Email Newsletters Use It Regularly
Facebook	Facebook Never Use It	Facebook Checked It Out But Never Use It	Facebook Tried It Out	Facebook Have Used It A Few Times	Facebook Use It Regularly
Flickr	Flickr Never Use It	Flickr Checked It Out But Never Use It	Flickr Tried It Out	Flickr Have Used It A Few Times	Flickr Use It Regularly
MySpace	MySpace Never Use It	MySpace Checked It Out But Never Use It	MySpace Tried It Out	MySpace Have Used It A Few Times	MySpace Use It Regularly
RSS Feeds	RSS Feeds Never Use It	RSS Feeds Checked It Out But Never Use It	RSS Feeds Tried It Out	RSS Feeds Have Used It A Few Times	RSS Feeds Use It Regularly
Podcasts	Podcasts Never Use It	Podcasts Checked It Out But Never Use It	Podcasts Tried It Out	Podcasts Have Used It A Few Times	Podcasts Use It Regularly
Second Life	Second Life Never Use It	Second Life Checked It Out But Never Use It	Second Life Tried It Out	Second Life Have Used It A Few Times	Second Life Use It Regularly
Text Messaging	Text Messaging Never Use It	Text Messaging Checked It Out But Never Use It	Text Messaging Tried It Out	Text Messaging Have Used It A Few Times	Text Messaging Use It Regularly
Instant Messaging	Instant Messaging Never Use It	Instant Messaging Checked It Out But Never Use It	Instant Messaging Tried It Out	Instant Messaging Have Used It A Few Times	Instant Messaging Use It Regularly
Tags / Social Bookmarking	Tags / Social Bookmarking Never Use It	Tags / Social Bookmarking Checked It Out But Never Use It	Tags / Social Bookmarking Tried It Out	Tags / Social Bookmarking Have Used It A Few Times	Tags / Social Bookmarking Use It Regularly
Twitter	Twitter Never Use It	Twitter Checked It Out But Never Use It	Twitter Tried It Out	Twitter Have Used It A Few Times	Twitter Use It Regularly
Web Stats	Web Stats Never Use It	Web Stats Checked It Out But Never Use It	Web Stats Tried It Out	Web Stats Have Used It A Few Times	Web Stats Use It Regularly
Widgets	Widgets Never Use It	Widgets Checked It Out But Never Use It	Widgets Tried It Out	Widgets Have Used It A Few Times	Widgets Use It Regularly
Wikis	Wikis Never Use It	Wikis Checked It Out But Never Use It	Wikis Tried It Out	Wikis Have Used It A Few Times	Wikis Use It Regularly
YouTube	YouTube Never Use It	YouTube Checked It Out But Never Use It	YouTube Tried It Out	YouTube Have Used It A Few Times	YouTube Use It Regularly

Is your charity interested in learning how the following applications can increase online donors?

	Not Interested	Might Be Interested If We Knew More	Curious	Interested	Very Interested
Blogs	Is your charity interested in learning how the following applications can increase online donors? Blogs Not Interested	Blogs Might Be Interested If We Knew More	Blogs Curious	Blogs Interested	Blogs Very Interested
Email Campaigns	Email Campaigns Not Interested	Email Campaigns Might Be Interested If We Knew More	Email Campaigns Curious	Email Campaigns Interested	Email Campaigns Very Interested
Email Newsletters	Email Newsletters Not Interested	Email Newsletters Might Be Interested If We Knew More	Email Newsletters Curious	Email Newsletters Interested	Email Newsletters Very Interested
Facebook	Facebook Not Interested	Facebook Might Be Interested If We Knew More	Facebook Curious	Facebook Interested	Facebook Very Interested
Flickr	Flickr Not Interested	Flickr Might Be Interested If We Knew More	Flickr Curious	Flickr Interested	Flickr Very Interested
MySpace	MySpace Not Interested	MySpace Might Be Interested If We Knew More	MySpace Curious	MySpace Interested	MySpace Very Interested
RSS Feeds	RSS Feeds Not Interested	RSS Feeds Might Be Interested If We Knew More	RSS Feeds Curious	RSS Feeds Interested	RSS Feeds Very Interested
Podcasts	Podcasts Not Interested	Podcasts Might Be Interested If We Knew More	Podcasts Curious	Podcasts Interested	Podcasts Very Interested
Second Life	Second Life Not Interested	Second Life Might Be Interested If We Knew More	Second Life Curious	Second Life Interested	Second Life Very Interested
Text Messaging	Text Messaging Not Interested	Text Messaging Might Be Interested If We Knew More	Text Messaging Curious	Text Messaging Interested	Text Messaging Very Interested
Instant Messaging	Instant Messaging Not Interested	Instant Messaging Might Be Interested If We Knew More	Instant Messaging Curious	Instant Messaging Interested	Instant Messaging Very Interested
Tags / Social Bookmarking	Tags / Social Bookmarking Not Interested	Tags / Social Bookmarking Might Be Interested If We Knew More	Tags / Social Bookmarking Curious	Tags / Social Bookmarking Interested	Tags / Social Bookmarking Very Interested
Twitter	Twitter Not Interested	Twitter Might Be Interested If We Knew More	Twitter Curious	Twitter Interested	Twitter Very Interested
Web Stats	Web Stats Not Interested	Web Stats Might Be Interested If We Knew More	Web Stats Curious	Web Stats Interested	Web Stats Very Interested
Widgets	Widgets Not Interested	Widgets Might Be Interested If We Knew More	Widgets Curious	Widgets Interested	Widgets Very Interested
Wikis	Wikis Not Interested	Wikis Might Be Interested If We Knew More	Wikis Curious	Wikis Interested	Wikis Very Interested
YouTube	YouTube Not Interested	YouTube Might Be Interested If We Knew More	YouTube Curious	YouTube Interested	YouTube Very Interested

Thank you for taking the time to fill out the CanadaHelps Charity survey! Your answers provide valuable feedback for us as we contunally strive to improve our services for charities and donors.

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CanadaHelps Charity Survey - Fall 2008

TELL US ABOUT YOURSELF

Type of organization (check off all those that apply)

Province / Territory

THE BASICSDo you have a website?

How often does it get updated?

Who updates your website?

Do you have a staff person dedicated to online technology?

If yes, is this person . . . ?

How do you communicate with your donors? Check all that apply.

Do you accept donations over the internet?

Who is your service provider?

What other forms of fundraising do you do? Check all that apply.

Would you like to use online technology more?

If yes, what is holding you back? Check all that apply.

What are your concerns about online technology? Check all that apply.

Where do you currently get information about online technology? Check all that apply.

What are the most effective means of learning for you? Check all that apply.

Would you use an online resource centre dedicated to online technology for charities?

Do you think online technology is a potential solution for some of the issues you are dealing with as an organization? If so, what are those issues?

Approximately what percentage of your charity's overall budget is dedicated to online technology?

Is your charity familiar with the following Internet applications and their fundraising potential?

Does your charity use the following Internet applications?

Is your charity interested in learning how the following applications can increase online donors?

THE BASICS

Do you have a website?