Bookstore Customer Survey

1. Customer Feedback Survey

How would you rate your last shopping experience at the Fullerton College Bookstore? No opinion

Unsatisfactory

Satisfactory

First Rate

If unsatisfactory, why?

	1	2	3	4	5
1 Helpful staff	How would you rate your bookstore experiences in the following areas? (1-low to 5-high) 1 Helpful staff 1	2	3	4	5
2 Resolution of any problems	2 Resolution of any problems 1	2	3	4	5
3 Refund Policy	3 Refund Policy 1	2	3	4	5
4 Store hours	4 Store hours 1	2	3	4	5

Comments:

	1	2	3	4	5
1 Books available when Class starts	Please tell us how we rate in these areas with regards to textbooks; (1- not satisfied to 5-very satisfied) 1 Books available when Class starts 1	2	3	4	5
2 Used book availability	2 Used book availability 1	2	3	4	5
3 competitive price	3 competitive price 1	2	3	4	5
4 Buyback	4 Buyback 1	2	3	4	5

Comments:

	1	2	3	4	5
1 Selection of supply items (pens, binders, etc)	Please tell us how we rate with regards to non-text items: (1-not satisfied to 5-very satisfied) 1 Selection of supply items (pens, binders, etc) 1	2	3	4	5
2 Selection of apparel items	2 Selection of apparel items 1	2	3	4	5
3 Snacks	3 Snacks 1	2	3	4	5
4 Electronics (calculators, headphones etc)	4 Electronics (calculators, headphones etc) 1	2	3	4	5

Comments

How frequently do you visit the bookstore? Only at rush (start of term)

About once a month

About once a week

More than once a week

Daily

In the past where have you purchased your textbooks (check all that apply). FC Bookstore

The Internet

Another Bookstore

From another student

Other

If you would like please tell us where you have purchase texts

What other products and services would you like to see in the bookstore?

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