Customer Service Survey

1. PSU Cooperative Extension Customer Service Survey

Thank you for taking the time to share your input regarding the Penn State Cooperative Extension Office in Elk County. Your comments will help us maintain/improve our service to the community.

1. Please select the subject area of your request/issue.

Please select the subject area of your request/issue. Agriculture

Child Care

Food preservation, nutrition and health

4-H and Youth information including PROSPER

Home horticulture, lawn, garden, soil testing

Insect Identification

Money Management

Small Business

Other (please specify)

2. What modes of communication did you have with Cooperative Extension regarding your current problem/issue?

What modes of communication did you have with Cooperative Extension regarding your current problem/issue? Office Visit

Meeting

Workshop

Telephone

Website

Mail

3. In evaluating your most recent Extension experience, please rate the following:

	Strongly Disagree	Disagree	Neither Disagree nor Agree	Agree	Strongly Agree
Service rendered by staff was courteous, friendly and tactful.	In evaluating your most recent Extension experience, please rate the following: Service rendered by staff was courteous, friendly and tactful. Strongly Disagree	Disagree	Neither Disagree nor Agree	Agree	Strongly Agree
Assistance with my specific issue was provided in a timely manner.	Assistance with my specific issue was provided in a timely manner. Strongly Disagree	Disagree	Neither Disagree nor Agree	Agree	Strongly Agree
Information provided either resolved or helped me make an educated decision as it relates to my problem/issue.	Information provided either resolved or helped me make an educated decision as it relates to my problem/issue. Strongly Disagree	Disagree	Neither Disagree nor Agree	Agree	Strongly Agree

4. How likely are you to recommend the services provided by PSU Cooperative Extension to others?

How likely are you to recommend the services provided by PSU Cooperative Extension to others? Very Unlikely

Unlikely

Neither Unlikely nor Likely

Likely

Very Likely

5. Please share any favorable comments you have regarding this experience, as well as individuals that you would like recognized.

Please share any favorable comments you have regarding this experience, as well as individuals that you would like recognized.

6. How often do you use the services of Penn State Cooperative Extension?

How often do you use the services of Penn State Cooperative Extension? This was my first time

Rarely

At least once a year on average

More than once a year

7. How often do you visit our website http://elk.extension.psu.edu ?

How often do you visit our website http://elk.extension.psu.edu ? Never

Didn't know you had a website

Rarely

At least once a year on average

More than once a year

8. Please provide any suggestions to help improve our customer service.

Please provide any suggestions to help improve our customer service.

9. Name/contact information (optional)

Name/contact information (optional)