Customer Service Satisfaction Survey
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1. Customer Satisfaction Survey
Thank you for taking part in the LATC's Customer Satisfaction Survey! You are helping us provide better and more efficient services to you.
1
. Are you a:
Are you a:
Consumer
Licensure Candidate
Licensee
Other (please specify)
2
. In your most recent contact with us, how would you rate the responsiveness and effectiveness of staff who assisted you?
In your most recent contact with us, how would you rate the responsiveness and effectiveness of staff who assisted you?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
3
. When you visited our Web site, how would you rate the ease of locating information?
When you visited our Web site, how would you rate the ease of locating information?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
4
. When you visited our Web site, how would you rate the usefulness of the provided information?
When you visited our Web site, how would you rate the usefulness of the provided information?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
5
. If you submitted an application, how would you rate the timeliness of processing your application?
If you submitted an application, how would you rate the timeliness of processing your application?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
6
. If you filed a complaint, were you satisfied with knowing where to file a complaint and whom to contact?
If you filed a complaint, were you satisfied with knowing where to file a complaint and whom to contact?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
7
. If you filed a complaint, how would you rate the timeliness of receiving resolution for your complaint?
If you filed a complaint, how would you rate the timeliness of receiving resolution for your complaint?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
8
. Were you satisfied with the overall service provided by the LATC?
Were you satisfied with the overall service provided by the LATC?
Excellent
Very Good
Good
Fair
Poor
Not Applicable
9
. If you answered "Fair" or "Poor" to any of the questions above, please provide details of your experience and any suggested improvements.
If you answered "Fair" or "Poor" to any of the questions above, please provide details of your experience and any suggested improvements.
10
. Additional comments or suggestions:
Additional comments or suggestions:
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