Customer Service Satisfaction Survey

1. Customer Satisfaction Survey

 
Thank you for taking part in the LATC's Customer Satisfaction Survey! You are helping us provide better and more efficient services to you.
1. Are you a:
2. In your most recent contact with us, how would you rate the responsiveness and effectiveness of staff who assisted you?
3. When you visited our Web site, how would you rate the ease of locating information?
4. When you visited our Web site, how would you rate the usefulness of the provided information?
5. If you submitted an application, how would you rate the timeliness of processing your application?
6. If you filed a complaint, were you satisfied with knowing where to file a complaint and whom to contact?
7. If you filed a complaint, how would you rate the timeliness of receiving resolution for your complaint?
8. Were you satisfied with the overall service provided by the LATC?
9. If you answered "Fair" or "Poor" to any of the questions above, please provide details of your experience and any suggested improvements.
10. Additional comments or suggestions:
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