Monroe County Sheriff's Office Civil Division
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1. Default Section
100%
1
. What type of contact did you have with the Civil Division?
What type of contact did you have with the Civil Division?
Walk-in
Phone
Officer on the street
2
. Was the employee you dealt with in the Civil Division professional and helpful?
Was the employee you dealt with in the Civil Division professional and helpful?
Yes
No
Other (please specify)
3
. If you were a walk-in customer, were you assisted promptly?
If you were a walk-in customer, were you assisted promptly?
Yes
No
Other (please specify)
4
. If you called the Civil Division, was your call answered promptly and efficiently?
If you called the Civil Division, was your call answered promptly and efficiently?
Yes
No
5
. Was the employee able to answer your questions or explain the procedure to your satisfaction?
Was the employee able to answer your questions or explain the procedure to your satisfaction?
Yes
No
6
. Were your papers served in a timely manner?
Were your papers served in a timely manner?
Yes
No
Not Applicable
7
. If you had contact with a Civil Deputy, was he / she / they courteous?
If you had contact with a Civil Deputy, was he / she / they courteous?
Yes
No
Other (please specify)
8
. Over all, were you satisfied with the processing of your paperwork?
Very satisfied
Satisfied
Not satisfied at all
N/A
Satisfaction level
*
Over all, were you satisfied with the processing of your paperwork? Satisfaction level Very satisfied
Satisfaction level Satisfied
Satisfaction level Not satisfied at all
Satisfaction level N/A
9
. On a scale of one to three, were you satisfied with the way the Civil Division responded to your issue?
Very satisfied
Somewhat satisfied
Not satisfied at all
Satisfaction level
*
On a scale of one to three, were you satisfied with the way the Civil Division responded to your issue? Satisfaction level Very satisfied
Satisfaction level Somewhat satisfied
Satisfaction level Not satisfied at all
Other (please specify)
10
. Please tell us how we might improve our service?
Please tell us how we might improve our service?
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