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1. Customer Opinion Survey

We would appreciate your help in rating the service you received from us. A moment of your time in completing this online survey will help us serve you better in the future.

1. Please complete the demographic information.

Please complete the demographic information. Your Name:
Your Address:
City/Town:
State:
ZIP/Postal Code:
Email Address:
Phone Number:

2. How did you hear about us?

How did you hear about us? Yellow Pages

Referral

Previous Service

Sales Rep

Other

3. When you called for service, was your phone call answered promptly & courteously?

When you called for service, was your phone call answered promptly & courteously? Yes

4. Were you satisfied with the scheduling of your service request?

Were you satisfied with the scheduling of your service request? Yes

5. Did we meet the scheduled time?

Did we meet the scheduled time? Yes

6. Was the work performed to your satisfaction?

Was the work performed to your satisfaction? Yes

7. Was the technician polite, neat and clean in appearance?

Was the technician polite, neat and clean in appearance? Yes

8. Did the technician clean up the work area after the service was performed?

Did the technician clean up the work area after the service was performed? Yes

9. Were the charges on the invoice explained to you?

Were the charges on the invoice explained to you? Yes

10. Would you recommend us to others?

Would you recommend us to others? Yes

11. Considering the service you received, how would you rate the charges?

	No charges involved	Very Reasonable	Reasonable	Unreasonable	Very Unreasonable
My charges for service were...	*Considering the service you received, how would you rate the charges? My charges for service were... No charges involved	My charges for service were... Very Reasonable	My charges for service were... Reasonable	My charges for service were... Unreasonable	My charges for service were... Very Unreasonable

12. How would you rate your overall service experience with us?

	Very Satisfied	Satisfied	Neither Satisfied nor Dissatisfied	Dissatisfied	Very Dissatisfied
I was...	*How would you rate your overall service experience with us? I was... Very Satisfied	I was... Satisfied	I was... Neither Satisfied nor Dissatisfied	I was... Dissatisfied	I was... Very Dissatisfied

13. Additional comments are welcome

Additional comments are welcome

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Complete Security ServiceExit this survey

1. Customer Opinion Survey

Complete Security Service
Exit this survey