Synapse User Satisfaction Survey

1. Introduction

 
Synapse is a self-service web interface and database which provides access to an inventory of MSKCC publications. The purpose of this 10 minute survey is to assess user satisfaction with Synapse. Your feedback will help to guide future developments and improvements.
1. How many articles have you published from 2007 to present?
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2. On average, how frequently do you visit the Synapse web site?
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3. What’s your experience with Synapse?
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4. Have you subscribed to a Synapse News Feed?
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5. How did you first find out about Synapse?
6. In a typical session, do you use Synapse
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7. What sort of tasks do you carry out in Synapse?
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8. Please rate the Synapse search options on a scale of 1-5, 1=Very valuable 5=Not valuable
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Author Search
Keywords Search
Source (Journal or Book Title) Search
Year Published
Document Type (Article, Book, Book Chapter, Conference Paper, Editorial, Other, Review Article, Short Survey)
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9. Please rate the following features in using a web database and their importance
to you on a scale of 1-5, 1=Very important, 5=Not important
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1. Ease of navigation
2. Ease of finding online help, feedback and contact information
3. Ease of conducting searches
4. The accuracy of the data retrieved
5. The speed for loading search result and downloading data
6. The ability to select records to export from search result
7. The ability to provide News Feeds
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10. Think about Synapse and the key features listed in the above question. How would
you rate Synapse on these features on a scale of 1-5, 1=Very important, 5=Not important?
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1. Ease of navigation
2. Ease of finding online help, feedback and contact information
3. Ease of conducting searches
4. The accuracy of the data retrieved
5. The speed for loading search result and downloading data
6. The ability to select records to export from search result
7. Synapse News Feeds
11. Name one feature you like the most in Synapse:
12. Name one feature in Synapse that you would like to see improved:
13. Do you have any comments that you would like to share with us about Synapse?
(If you could not find the content you were looking for, please let us know. If you found something especially helpful, we’d like to know that as well.)
14. User Information: (Please provide your name, should you want to see the survey results or you would like to be part of our usability sessions team to test future Synapse enhancements.)
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