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GeoEye Customer Satisfaction Survey
1
. Please select the most important factor in choosing GeoEye as your imagery provider. (check all that apply)
Please select the most important factor in choosing GeoEye as your imagery provider. (check all that apply)
Customer Service (ease of ordering)
Product Selection
Imagery Resolution (GSD)
Timely Delivery
Overall Product Quality
Price
Collection Capacity
Other (please specify)
2
. Was your order confirmed in a timely manner?
Was your order confirmed in a timely manner?
Always
Most of the time
Sometimes
Rarely
Never
3
. Were you kept informed on the status of your order(s)?
Were you kept informed on the status of your order(s)?
Always
Most of the time
Sometimes
Rarely
Never
4
. Did you receive your completed product(s) in a timely manner?
Did you receive your completed product(s) in a timely manner?
Always
Most of the time
Sometimes
Rarely
Never
5
. Did your recent product purchase meet your expectations?
Did your recent product purchase meet your expectations?
Yes
No
6
. Please rate the politeness and friendliness of our customer service experts. (Level 5 being the highest.)
Please rate the politeness and friendliness of our customer service experts. (Level 5 being the highest.)
5
4
3
2
1
7
. Would you recommend GeoEye products to other GIS professionals?
Would you recommend GeoEye products to other GIS professionals?
Always
Most of the time
Sometimes
Rarely
Never
8
. Overall, how would you rate your experience with GeoEye? (Level 5 being the highest.)
Overall, how would you rate your experience with GeoEye? (Level 5 being the highest.)
5
4
3
2
1
9
. Could you suggest a single area for improvement?
Could you suggest a single area for improvement?
10
. Please choose your Market:
Please choose your Market:
National Security
State and/or Local Government
Forestry
Oil and Gas
Agriculture
Real Estate
Insurance
Utilities
Transportation
Other (please specify)
11
. You use imagery for (check all that apply):
You use imagery for (check all that apply):
Broad area mapping
Infrastructure management
Planning
Disaster response
Situation awareness
Location services
Internet mapping
Visualization and simulation modeling
Other (please specify)
12
. Additional Comments:
Additional Comments:
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