Customer Satisfaction Survey

Actiontec is committed to monitoring the quality of products that we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions are anonymous.)

1. Which product do you have?

Which product do you have? Wireless N VDSL Modem Router (Model #Q1000)

Wireless Broadband Router (Model# MI424-WR)

Modular DSL Router (Model# M1000)

Wireless DSL Modem or Gateway (Model# GT701WG, GT704WG, GT724WG, GT724WGR, PK5000)

DSL Modem (Model# GT701, GT701C, GT701D, GT724R)

A MegaPlug Powerline Device

Wireless N USB Adapter (Model #802AIN)

Coax Network Adapters (Model # ECB2000, HCB1000)

Other (please specify)

2. Please rate the following with regard to the product that you have.

	Strongly Disagree	Moderately Disagree	Neutral	Moderately Agree	Strongly Agree
The product was what I expected based on the packaging or other material.	*Please rate the following with regard to the product that you have. The product was what I expected based on the packaging or other material. Strongly Disagree	The product was what I expected based on the packaging or other material. Moderately Disagree	The product was what I expected based on the packaging or other material. Neutral	The product was what I expected based on the packaging or other material. Moderately Agree	The product was what I expected based on the packaging or other material. Strongly Agree
The instructions for installing the product were clear and helpful.	The instructions for installing the product were clear and helpful. Strongly Disagree	The instructions for installing the product were clear and helpful. Moderately Disagree	The instructions for installing the product were clear and helpful. Neutral	The instructions for installing the product were clear and helpful. Moderately Agree	The instructions for installing the product were clear and helpful. Strongly Agree
The product works well.	The product works well. Strongly Disagree	The product works well. Moderately Disagree	The product works well. Neutral	The product works well. Moderately Agree	The product works well. Strongly Agree
The product has met my expectations thus far.	The product has met my expectations thus far. Strongly Disagree	The product has met my expectations thus far. Moderately Disagree	The product has met my expectations thus far. Neutral	The product has met my expectations thus far. Moderately Agree	The product has met my expectations thus far. Strongly Agree
The product is superior to other similar products that I have used in the past.	The product is superior to other similar products that I have used in the past. Strongly Disagree	The product is superior to other similar products that I have used in the past. Moderately Disagree	The product is superior to other similar products that I have used in the past. Neutral	The product is superior to other similar products that I have used in the past. Moderately Agree	The product is superior to other similar products that I have used in the past. Strongly Agree

3. Overall, how do you rate the quality of products that Actiontec provides?

Overall, how do you rate the quality of products that Actiontec provides? Excellent

Good

Adequate

Poor

Unacceptable

4. How likely are you to recommend Actiontec to a friend or relative?

How likely are you to recommend Actiontec to a friend or relative? Very Likely

Somewhat Likely

Neutral

Not Likely

5. How likely are you to purchase additional products from Actiontec?

How likely are you to purchase additional products from Actiontec? Excellent

Very Good

Good

Fair

Poor

6. If you have any suggestions regarding how we could improve the products that we provide to you, please enter them in the box below. (Note: If you would like to receive a response, please make sure and include your email address.)

If you have any suggestions regarding how we could improve the products that we provide to you, please enter them in the box below. (Note: If you would like to receive a response, please make sure and include your email address.)

7. If you would like someone from Actiontec to contact you, please enter your email address.

If you would like someone from Actiontec to contact you, please enter your email address.

Customer Satisfaction Survey

How Are We Doing?