Enforcement DivisionCustomer Satisfaction Survey

We're committed to monitoring the quality of the services we provide, as part of an ongoing improvement process. We would appreciate your feedback on our performance. (All submissions can be anonymous.)

1. Recently you were contacted by an Officer with the Washington State Liquor Control Board. In an effort to continually improve our service to the public your response to the following questions would be very much appreciated.

	Excellent	Good	Adequate	Poor	Unacceptable	N/A
Was the Enforcement Officer Courteous and Helpful?	Recently you were contacted by an Officer with the Washington State Liquor Control Board. In an effort to continually improve our service to the public your response to the following questions would be very much appreciated. Was the Enforcement Officer Courteous and Helpful? Excellent	Good	Adequate	Poor	Unacceptable	N/A
Did the Enforcement Officer act with professionalism	Did the Enforcement Officer act with professionalism Excellent	Good	Adequate	Poor	Unacceptable	N/A
Was the information provided to you complete and accurate?	Was the information provided to you complete and accurate? Excellent	Good	Adequate	Poor	Unacceptable	N/A
Did the Enforcement Officer respond in a timely manner to your questions or concerns?	Did the Enforcement Officer respond in a timely manner to your questions or concerns? Excellent	Good	Adequate	Poor	Unacceptable	N/A
Was the time spent by the liquor enforcement officer at your premises sufficient?	Was the time spent by the liquor enforcement officer at your premises sufficient? Excellent	Good	Adequate	Poor	Unacceptable	N/A
Is the CD briefing easy to understand?	Is the CD briefing easy to understand? Excellent	Good	Adequate	Poor	Unacceptable	N/A
The officer gave me his/her business card and instructed me as to how I could contact them in the future.	The officer gave me his/her business card and instructed me as to how I could contact them in the future. Excellent	Good	Adequate	Poor	Unacceptable	N/A
The officer explained the laws and rules to me in such a way that I understand what I need to do to keep my business in full compliance.	The officer explained the laws and rules to me in such a way that I understand what I need to do to keep my business in full compliance. Excellent	Good	Adequate	Poor	Unacceptable	N/A

2. My overall experience in dealing with the officer was a positive one ? (Please describe)

My overall experience in dealing with the officer was a positive one ? (Please describe) Excellent

Good

Adequate

Poor

Unacceptable

3. The officer left me with the impression that they wanted to help me stay in compliance and assist in mutually agreeable solutions rather than simply tell me what I was doing wrong ? (Please describe)

The officer left me with the impression that they wanted to help me stay in compliance and assist in mutually agreeable solutions rather than simply tell me what I was doing wrong ? (Please describe) Complete

A lot

Some

Little

None

4. Have you recently been involved in some type of Enforcement Violation?

Have you recently been involved in some type of Enforcement Violation? Yes

5. If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

If you have any suggestions regarding how we could improve the services we provide to you, please enter them in the box below.

6. Answers to this question other than city/Town are strictly voluntary