90 second offshoring survey

3. Sector of activity

Sector of activity

Other (please specify)

4. Function/ Job Title

Function/ Job Title

5. Does your company currently offshore?

Does your company currently offshore? YES (Go to question 6)

NO (Go to question 9)

6. If YES, what is the size of your offshore team?

If YES, what is the size of your offshore team? 0 to 100 full time employees (FTEs)

100 to 500 FTEs

500 to 1000 FTEs

>1000 FTEs

7. Where is it located?

Where is it located?

8. Which offshoring delivery model are you using?

Which offshoring delivery model are you using? A captive centre (owned and operated by your own organisation)

An engagement with a supplier that owns and operates offshore or nearshore centres

Joint venture

9. If NO, what are the potential blockers to offshoring in your organisation? Tick all that apply.

If NO, what are the potential blockers to offshoring in your organisation? Tick all that apply. Potential risk to the business

Concerns over data security

Fear of IPR (Intellectual Property Rights) theft

Concern over losing control

Concern about losing in-house expertise

Not convinced about the benefits

Lack of imperatives to offshore (i.e. the competitors are not doing it)

Concerns that customers might object

Concerns that employees might object

Potential language/ cultural barriers

10. If your organisation was to adopt offshoring/ consider new locations, which delivery locations from the list below would you favour?

If your organisation was to adopt offshoring/ consider new locations, which delivery locations from the list below would you favour? Poland Rumania South Africa Malaysia Czech Republic	India Brazil Mauritius Spain China	Russia Mexico Morocco Philippines
Others (please specify)

11. If your organisation was to adopt offshoring/ consider new locations, would you rule out any delivery locations from the list below?

If your organisation was to adopt offshoring/ consider new locations, would you rule out any delivery locations from the list below? Poland Rumania South Africa Malaysia Czech Republic	India Brazil Mauritius Spain China	Russia Mexico Morocco Philippines
Others (please specify)

12. Which back office services are you/ would you consider offshoring?

Which back office services are you/ would you consider offshoring? Finance & Accounting

Payroll

Card processing

Customer services

13. What principal benefits is your organisation realising/ seeking from the adoption of offshoring?

What principal benefits is your organisation realising/ seeking from the adoption of offshoring? Cost reduction/ freeing up funds to spend on core business Cost predictability Ability to implement change rapidly Improvement in service quality	Improved scalability Improved flexibility (i.e. response to workload fluctuations) Ability for management to focus on core business Access to external expertise	Access to improved IT systems Process improvement/access to best practice methods
Other (please specify)

Thank you for taking part in our offshoring survey. For more information visit www.steria.co.uk

1.

1. Company Name:

2. Country